About Manabie: Manabie offers Total Education. It is our educational philosophy, which not only focuses on building a strong academic foundation but also develops cognitive, creative, and emotional skills together with a consciousness of social and environmental issues. Total Education is supported by caring coaches, a strong community of passionate individuals, and engaging content to help our learners gain lifelong skills, awareness, and confidence. At Manabie, we believe everyone has inner greatness that can be discovered by developing a love for learning, igniting curiosity, and having the courage to pursue dreams. Our community is for everyone who strives for a better tomorrow where people, societies, and the natural world can thrive. About the position: We are seeking a QA Lead to build and scale our quality practices, lead a team of passionate QA engineers, and define how quality is embedded across the development lifecycle. Reporting directly to the CTO, you will have ownership of technical direction and innovation, processes, cross-functional collaboration and people management to successfully steer the QA team and elevate both product quality and team maturity. You succeed in this role by not only defining technical and non-technical quality metrics and ensuring to meet their targets, but also by actively engaging with stakeholders and fostering a team-wide understanding of customer needs and expectations. 1. Key Responsibilities: 1.1. Leadership & People Management: + Manage, mentor, and develop a QA team across multiple topic specialty teams. + Conduct regular 1:1s, provide feedback, assess performance, and drive career growth plans. + Handle team resourcing, capacity planning, and hiring decisions based on roadmap needs, together with product stakeholders. + Resolve interpersonal or cross-functional conflicts by fostering alignment, empathy, ownership,p and accountability. 1.2. Technical Decision-Making & Strategy: + Own the QA technical roadmap, including automation architecture, tooling, and scalability. + Make key decisions on frameworks, test environments, and automation direction (e.g., Robot Framework, CI/CD, Qase). + Evaluate and introduce new tools or approaches to improve testing effectiveness and efficiency. + Guide the implementation of test data management and environment provisioning strategies. 1.3. Process Building & Optimization: + Promote shift-left testing in collaboration with development and product teams. + Refine and establish QA processes, tailored to Manabie's both agile & monthly release cycles. + Create and enforce standards for test planning, regression strategies, test case reviews, and approval workflows. + Design and roll out an automation strategy, ensuring robust and resilient tests, and a trained team. + Define and track QA KPIs (like defect leakage, test coverage, execution time, blocker trends). + Ensure alignment and compliance with the organization's quality goals, especially in high-stakes production releases. + Own the QA lifecycle: test planning, case design (manual/BDD), execution, defect tracking, and reporting. + Align QA activities to business goals, functional requirements, and risk-based priorities. + Monitor production quality and post-release incidents, facilitate root cause analysis, and action plans. + Use test data to support go/no-go decisions and improve future sprint planning. + Review and guide test estimation, story breakdown, risk-based prioritization, and entry/exit criteria definition. 1.4. Cross-Functional Collaboration: + Partner with Engineering Managers, Product Owners, and Design to define acceptance criteria and deliverables. + Represent QA in sprint planning, release readiness, and incident reviews. + Proactively address cross-team misalignments and conflicting priorities. + Facilitate retrospectives and postmortems with a growth mindset and solution focus. + Own defect triage and ensure that a root cause analysis is followed by preventive actions. + Build visibility through dashboards, test reports, and Confluence QA health pages. + Share actionable quality insights with leadership and product teams. + Champion a culture of shared quality ownership across all departments. 2. Requirements: 2.1. Experiences: + 6+ years in software QA, with at least 2 years in QA leadership or managerial roles + Proven ability to build and lead QA teams in fast-paced, cross-functional environments + Experience designing and rolling out testing processes and automation from scratch 2.2. Technical Skills: + Strong testing background in ERPs or CRMs and web platforms + Hands-on experience with automation using Robot Framework, Playwright, or similar tools + Familiar with CI/CD (GitHub Actions, GitLab, etc.) and test management (e.g., Qase, Jira) + Solid understanding of test strategy, risk-based testing, and exploratory testing + Working knowledge of SQL and database validation + Understanding of performance or security testing principles is a plus 2.3. Soft Skills: + Excellent communication and conflict-resolution skills + Strong organizational leadership, emotional intelligence, and team-building capabilities + Comfortable driving change and challenging the status quo with diplomacy and rationale + Strategic thinking combined with operational execution + Highly organized, analytical, and quality-focused Nice to Have: + Having worked with Japanese companies or clients + Experience in EdTech, SaaS, or platform-scale startups + ISTQB, PMI-ACP, Agile Testing, or Leadership certifications + Exposure to AI-assisted testing or performance testing tools (e.g., Artillery, K6) + Experience with mobile testing (Flutter) Benefits when working with us: + An opportunity to grow in a fast-developing education technology. + Probation: 2 months (100% full-time salary). + 13th-month & performance bonus. + Team party celebration fee support. + Company health check every year. + Full social insurance and private Bao Viet healthcare insurance. + 14 days of paid leave annually.