Job title: Quality Assurance Coordinator – Reactive Lead

Job title: Quality Assurance Coordinator – Reactive Lead

Location: BMW - Oxford - Cowley

       

Mitie are seeking a Quality Assurance Coordinator in the Reactive team to manage the day to day contract delivery for all reactive work orders across a large manufacturing plant!

           

Key responsibilities will include:

Ensure all open Reactive tickets across the BMW Account are allocated to appropriately skilled resource Required to fulfil operational KPI's as indicated on the SLA scorecard Working with operational teams to ensure open Reactive tickets are progressed within contractual SLA's Working with operational teams to ensure mitigatory reasons are discussed/agreed with client, ensuring Maximo is updated and SLA's are met Record and keep logs of remedial work and trends Liaising with Operational teams and co-ordinating responses to accidents, Incidents and complaints from the client Route cause analysis of day to day issue for continuous improvement of processes and data Resolving issues that impact first time fix, double job handling and unnecessary sub-contracting Working with Service Assurance Manager to compile the monthly performance reporting related to Reactive Works Report/escalate to Management regarding all Reactive works in jeopardy To attend/host Operational ticket management review calls/meetings To carryout duties to comply with account compliance/auditing requirements 

 

 

 

Skills & Behaviours:

Excellent communication / customer services Microsoft Office skills Ideal to have basic knowledge/understanding of using a CAFM system Ability to solve problems positively Proactive and solutions driven Team player and accountable

 

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