The Quality Assurance Auditor is responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented. 

Pay rate: $22.00-$24.00
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:  ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) 

Location: 3400 Sky Hbr Blvd, Phoenix, AZ 85034

Shift: 2nd Shift (2pm-10:30pm) 5 days a week
 

Essential Duties

Responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented.  Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements. Ensures compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation. May be required to help train employees in safety, security, quality, and job specific (as required by station) policies and procedures in all Lines of Service. Prepares for audit by researching materials, formulating a plan of action, and communicating to stakeholders. Conduct daily on-site, Quality Assurance inspections in compliance with contractual specifications and customer’s expectation. Communicates audit progress and findings by preparing reports; providing information in meetings. Supports external auditors by coordinating information requirements. Provides management reports by collecting, analyzing, and summarizing management information. Establish and maintain effective communication and working relationships with co-workers, dispatchers, supervisors, managers, clients, etc. Helps instill a culture of safety, security, and quality and deliver measurable results Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities. Perform other duties as assigned.

Minimum Requirements

High School Diploma or GED Valid state issued driver’s license Some college coursework or equivalent experience preferred 2 years customer service experience Aviation experience preferred Must be 18 years of age or older Must submit to and pass a drug screen Must meet all the requirements to receive required airport security badge and customs’ seal

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)