DoorDash’s Customer Experience Insights (CXI) Quality Assurance team safeguards the consistency and excellence of every support interaction. As a QA Auditor, you’ll combine a meticulous eye for detail with a data-driven mindset to champion quality across a global network of teammates and sites.
Collaborate with the Quality Supervisor to refine QA processes, elevate training and content, and drive initiatives that boost teammate efficiency, productivity, and policy adherence, enhancing the overall DoorDash Support experience.
At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is.
About the Role Serve as first-line guidance for Teammates via audit completion, supplying actionable feedback Attend recurring calibration sessions with operations partners to stay aligned on scoring standards and surface trends to leadership Deliver ad-hoc deep-dives and root-cause analyses (RCA), summarizing findings in clear project-management (PM) recaps Maintain expert knowledge of top contact drivers by line of business (LOB) and share weekly priority focus areas to keep stakeholders aligned Recommend updates to training, knowledge articles, and SOPs to elevate the DoorDash Support experience Train and mentor new auditors, reinforcing best practices and efficiency tools You should be excited about this opportunity because… Your insights directly influence customer and Dasher satisfaction, shaping how millions experience DoorDash support. You will work side-by-side with global Quality peers and cross-functional partners who value data-backed recommendations. You will be able to speak to and potentially lead key quality initiatives, manage deliverables, and refine processes that boost productivity and policy adherence. You thrive on precision, love turning data into action, and want to elevate customer experience at scale. We’re excited about you because… Minimum 1-year Quality Auditor experience within DoorDash Experience supporting multiple lines of business Excellent written and verbal communication skills Ability to work independently Well-organized and attentive to detail Analytical and data-driven; root cause analysis is your specialty Impeccable follow-up and follow-through capabilities Ability to excel in a fast-paced, team-oriented environment Time Management while driving multiple deadlines simultaneously Have an owner mentality; you're focused on quality, output-driven, an extreme hustler, proactive, You demonstrate an understanding of 1% better Why You’ll Love Working at DoorDash... We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and industry is what we do -- on every project, every day. We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, whether we’ve been in a role for one year or one minute. We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility. We are all DoorDash - The magic of DoorDash is our people, together, making our inspiring goals attainable and driving us to greater heights. We offer great compensation packages and comprehensive health benefits.