**Overview** The **Quality Assurance Auditor** is responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented. **Pay rate:** $22.00-$24.00 The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Frontline\_v2\_English\_9.5.24.pdf) | (Programa de Beneficios de ABM) (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Frontline\_Spanish\_v2\_9.5.24.pdf) **Location:** 3400 Sky Hbr Blvd, Phoenix, AZ 85034 **Shift** : 2nd Shift (2pm-10:30pm) 5 days a week **Essential Duties** + Responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented. + Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements. + Ensures compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation. + May be required to help train employees in safety, security, quality, and job specific (as required by station) policies and procedures in all Lines of Service. + Prepares for audit by researching materials, formulating a plan of action, and communicating to stakeholders. + Conduct daily on-site, Quality Assurance inspections in compliance with contractual specifications and customer’s expectation. + Communicates audit progress and findings by preparing reports; providing information in meetings. + Supports external auditors by coordinating information requirements. + Provides management reports by collecting, analyzing, and summarizing management information. + Establish and maintain effective communication and working relationships with co-workers, dispatchers, supervisors, managers, clients, etc. + Helps instill a culture of safety, security, and quality and deliver measurable results + Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities. + Perform other duties as assigned. **Minimum Requirements** + High School Diploma or GED + Valid state issued driver’s license + Some college coursework or equivalent experience preferred + 2 years customer service experience + Aviation experience preferred + Must be 18 years of age or older + Must submit to and pass a drug screen + Must meet all the requirements to receive required airport security badge and customs’ seal, including a successful completion of a background check and 10-year work history. ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation) REQNUMBER: 121346 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.