A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días. **Job Track Description:** + Performs business support or technical work, using data organizing and coordination skills. + Performs tasks based on established procedures. + In some areas, requires vocational training, certifications, licensures, or equivalent experience. **General Profile** + Proficient in a range of operational processes through prior job-related experiences and trainings. + Completes assignments and guides the work of peers and other team members. + May work cross functionally, in different areas when necessary. + Proposes improvements to processes and methods. + Works within established procedures and practices. **Functional Knowledge** + Has developed skillset in a range of processes, procedures, and systems + Acts as a technical expert in an area. **Business Expertise** + Helps teams to integrate and work together to support the achievement of company goals. **Impact** + Impacts own team and other teams whose work activities are closely. + Impacts the end user for a more efficient and productive experience. **Leadership** + Serves as a team head and may allocate work. + May give subject matter guidance to junior team members. **Problem Solving** + Ability to problem solve and evaluate issues and solutions to provide the best outcome for clients and end users. **Interpersonal Skills** + Exchanges ideas and information effectively. + Empathetic and patient demeaner, showing understanding and compassion for the end user. **Responsibility Statements** + Monitors transactions to ensure compliance against performance standards. + Develops and implements key process improvements. + Develops systematic approaches to assure high-quality services are provided. + Partners with operational team leads on areas of opportunity that have been identified. + Documents performance trends to develop processes and improve overall performance. + Assesses associate performance and delivers coaching based on findings. + Assists with the development of training, QA processes, and process improvement. + Interacts with work leaders, supervisors, and managers. + Reviews work of levels 1, 2, and 3. + Provides feedback and coaching to transaction processing personnel on errors created. + Provides support in creating and reviewing documented SOPs with operations. + Detects, examines, and reports fraudulent activities. + Helps create corrective and preventive action plans (CAPA) for error elimination or minimization. + Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools. + Performs other duties as assigned + Complies with all policies and standards Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley. Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _En Conduent, valoramos la salud y la seguridad de nuestros asociados, sus familias y nuestra comunidad. Según nuestros protocolos actuales, no exigimos la vacunación contra el COVID para la mayoría de nuestros trabajos en EE. UU., pero es posible que le solicitemos que proporcione su estado de vacunación contra el COVID, cuando lo permita la ley._