Brandt is currently seeking a Quality Assessment Representative for our Regina Location.

Deliver Contact Centre customer experience goals through obersvation and assessment of parts and reception calls Providing feedback to representatives abd leadership team Assisting in driving  initiatives for continuous improvement  Take ownership of customer opportunities Demonstrate adaptability and flexibilty by performing additional duties as required within the Customer Support Center Asisst in resolving customer and branch complaints and escalations as needed Keep current with contact center and customer experience trends and insights from call centre and branch call listneing as well as other industry best practices Achieve monthly parts and reception call quality assessments and customer experience goals  Conduct research to help accelerate customer experience outcomes Participate in regular and adhoc call listening deep dives/call audits to understand best practices,  key areas requiring focus and to make appropriate corrective action recommendations

 

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