Posted Date :

08 Jul 2025

Function/Business Area :

Customer Service

Location :

Mumbai

Job Responsibilities :

1.Assess sample calls for pre-defined audit monitoring as per evaluation
criteria defined by business
2.Adhere to the sample guideline set by the organization
3.Ensure completion of assessment target on daily, weekly and monthly
basis
4.Ascertain right coaching needs are identified by the operations team
through their evaluations
5.Conduct documentation and reporting as per timelines and defined
formats
6.Carry out calibration with stakeholders as per agreed process
7.Identify and escalate risks and quality issues for efficient
resolution
8.Create quality reports as per organization standards
9.Analyze the factors to meet the operation and standard reporting
requirements within the quality function.

Education Requirement :

Graduation degree in any discipline

Experience Requirement :

2 - 5 years

Skills & Competencies :

1. Knowledge of quality standards and processes
2. Planning skills
3. Communication skills
4. Liasioning skills
5. Team management skills
6. Detail oriented
7. Solution mindset

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