At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This Position reports to:

Local Industy Lead, Paper UK

 

Represents ABB as Home Based, Field Service Engineer in the North East of England on customer paper
manufacturing facilities. 
• As part of the Northern Service Team provide 24/7 support on site for ABB QCS and DCS
equipment.
• After initial ABB product training, you will be responsible to deliver the Service Agreement to
scope, activities include Preventative and Corrective maintenance on ABB QCS/DCS equipment,
configuration, calibration, modification, cleaning, adjustment. 
• Participate in a 1 week in 3 on Call Rota.
• Develop a strong working relationship with customer across production and engineering

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What’s in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. 

Your Role and Responsibilities

Provide High level field and in house technical support, including out of hours support. 

Fulfil Service Agreement obligations, demonstrated by the use of ABB ServicePro and other

reporting tools. 

Provide application support and software troubleshooting to customers, on site and by remote

dial in.

Advises clients as to maintenance procedures, evolution, site planning, operational methods,

process measurement and control. 

Flexibility to travel to sites anywhere in the UK for above activities in addition to primary areas of

responsibility. 

Prepare and write technical reports for internal and external use. 

Promote sales of maintenance services and equipment, including spare parts, and advise Sales

department of possible sales leads. 

Assists Sales and Account management with preparation of quotations. 

Commission equipment in the field as part of the project team. 

Qualifications for the Role

Degree or HND in Electrical or Measurement & Control Engineering – essential

Clean Driving Licence (UK) - essential

Self-Motivated and able to work unsupervised - essential 

Demonstrate excellent customer focus - essential

Good networking skills - essential

Results orientation – essential

Knowledge of Paper Industry  - desirable

Knowledge of ABB QCS or DCS systems - desirable

Commercial awareness - desirable

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond:

Competitive salary

25 days annual leave plus bank holidays

Competitive contributory pension scheme

Life assurance

Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)

Internal mobility opportunities, mentorships & access to projects globally

Employee Assistance Programme

Generous employee referral scheme

Company car or cash for car allowance

Private medical cover for yourself

Generous bonus scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More about us

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. 
Run What Runs the World.  

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#RunwithABB 

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We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #RunsWhatRunstheWorld