Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Netflix is looking for an experienced Quality Assurance (QA) Manager to join the Netflix Game Studio in delivering the next generation of video games to a worldwide audience. This role is a part of the Games Operations team reporting to the Director of QA, Games; driving the highest-quality testing standards of the new games on our world-class platform.
This role will require a deep skillset in leading multiple seasoned QA teams, building on our established external QA partnerships and is also responsible for ensuring all Netflix developed games published on the Netflix platform meet and uphold Netflix quality standards. This role will be responsible for hiring and leading test professionals to further build on the success of their teams across multiple studios within the Netflix Games ecosystem.
The QA Manager of Studio Dev QA is a technically proficient and experienced leader, has an extensive background in all aspects of test methodology, and possesses a vast knowledge of the Android/iOS device universe as well as other consumer devices. This person deeply understands the impact of embedded development QA, implementing best practices, establishing KPIs, and using data to drive and improve the testing strategy across a diverse portfolio of game titles. This QA Manager will also have a proven track record of building highly effective Functional QA teams (FQA)
Responsibilities
Lead Mentor and grow multiple Netflix studio QA capability for Netflix Game Studio, overseeing and taking accountability for the quality of our Studio developed titles
Manage a large portfolio of games and determine how best to prioritize this effort across the these teams when it comes to testing
Manages and builds on the relationships with our external QA partnerships to support the Development and FQA effort for testing, managing performance and quality, while maintaining reasonable costs
Establish workflows and framework to ensure QA leads and production are set up for success across all studios
Hire, coach, mentor, and lead senior and junior test professionals
Connect with and work with the Studio Leadership groups of each studio that you will have QA teams assigned to, work with those teams on roadmaping and resource loading for short and long term project goals and the ability to execute against those plans.
Optimize the performance of projects using appropriate systems, tools, and techniques
Establish KPIs to evaluate testing efforts, and vendor quality, implementing changes as necessary
Proven ability to drive QA success via integrated cross-functional teams involving deep collaboration with engineering, design, and production partners
Excellent cross-functional communication and influencing skills
Develop as well refine existing QA frameworks that empower internal/external teams to be held accountable for upholding quality and player impact as an essential factor in decision-making
Conduct requirements gathering, and risk identification; reporting on all associated risks
Drive all test development activities; estimation, planning, execution, reporting, closure
Partner deeply with the production counterparts to establish and maintain development best practices in regards to quality
Requirements
Passion for games with a commitment to quality
15+ years of industry experience in QA with emphasis in gaming QA companies
Minimum 3 years experience in hands-on testing in the Gaming industry, preferable in mobile games or new emerging technologies
Minimum 5 years of experience leading QA professionals
Experience working in a game publisher capacity on a portfolio of games
Expert knowledge of QA requirements, tools, processes, and certification best practices
Technical requirements testing experience
Exceptional iOS/Android testing experience
Demonstrated experience in test planning for complex features/systems
Flexible and team-oriented with excellent interpersonal and collaborative skills
Experience managing multiple simultaneous projects at scale
Ability to influence change outside of your direct line organization
Bonus Skills
Certifications: PMP, Scrum Master, Product Owner, ISTQB Advanced Test Manager
Location: Remote US or Canada
Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $60,000-270,000.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.