Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

.About Customer Support Center

At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is important to our success.

The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back-office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and give to the success of our business in India and across the world.

Job Title: Purchasing Coordinator II
Reports To: Supervisor, Customer Service

Location: Bangalore

How You Will Make an Impact

As a Purchasing Coordinator II, you will play a key role in supporting our Purchasing Team—including Buyers, Senior Buyers, and Supervisors—by managing inbound communications and ensuring timely and accurate processing of procurement-related tasks. Your support helps streamline operations and maintain strong relationships with internal teams and external suppliers.

What You Will Do

Support the Purchasing Team by managing and responding to emails in the department’s shared inboxPerform daily tasks in alignment with Standard Operating Procedures (SOPs) and Work InstructionsCollaborate with internal teams such as Customer Service and Sales, as well as external suppliers

Core Responsibilities

Resending purchase orders upon requestRequesting and submitting additional customer forms for order releaseFollowing up on incomplete or missing Ship-To information (e.g., delivery name, contact details)Verifying customer business names and shipping addressesAddressing auto fax failures and following up accordinglyConfirming order quantities or non-returnable status with customersVerifying product specifications (e.g., alternate size, color choices)Confirming lead times and customer willingness to waitHandling orders that do not meet minimum purchase requirementsUsing Smartsheet to track email types and required follow-up actions

Other Responsibilities:

Communicate clearly and professionally in both written and verbal formatsEscalate complex or unresolved issues to supervisors as neededPerform additional related duties as assigned

Qualifications

Education:

Minimum required education: Bachelor’s degree in arts, Science, Commerce, or Business Administration

Experience:

2 years of experience in Customer Service, Procurement, Purchase coordinator, Buyer or a similar role preferred

Key Skills:

Strong written English communicationAbility to manage a high volume of emails with attention to detailExcellent organizational and task-tracking skillsStrong multitasking and prioritization abilitiesAbility to work both independently and collaborativelyProficiency in Microsoft Office Suite, Smartsheet, Mainframe systems, and Microsoft Teams

Why Join Us?

Be part of a mission-driven company committed to making a real differenceAccess to professional development and internal mobility opportunitiesA collaborative team culture focused on integrity, intensity, innovation, and involvement