Position Summary

This is a State 911 Department Internal Posting Only

Please upload both Resume and Cover Letter for this position when applying. Work location will be in Middleton.

This position serves as a working Supervisor within a Wireless and Regional Communications Center, including all duties of a Public Safety Dispatcher I as defined elsewhere. In addition, Supervisors will direct and supervise subordinate staff, including assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained, and performance management including evaluating work performance, coaching, mentoring, and/or implementing corrective action for performance and conduct issues. They provide technical assistance to staff, resolve minor work and personnel problems, give input regarding discipline, training, and major job reassignments to the Administration. Supervisor’s plan and carry out the work independently and are expected to resolve problems in accordance with instructions, policies, procedures and applicable laws and regulations. Additionally, Supervisors may be tasked with administrative, quality assurance and training projects as delegated by the Administration.

Qualifications

Experience working in a supervisory capacity in a communications center preferredAbility to meet prerequisites of a Public Safety Dispatcher I, including the follow certifications: Public Safety Telecommunicator, Emergency Medical Dispatch, CPR, NG911 Equipment training, IS-100, IS-200, IS-700, and IS-800, and maintain for the duration of employmentAbility to obtain the following certifications within one (1) year of hire: Fire Service Communications Course, ICS 300, Communication Supervisor and Communications Training Officer, and maintain for the duration of employmentExperience operating the following communications equipment: IMC CADandMotorola MCC7500 Radio ConsolesNo disqualifying criminal historySuccessfully pass pre-screening, including drug screening and hearing testAbility to complete State required ethics and conflict of interest trainingAble to function and work independently with or without the support of another Supervisor/AdministratorAbility to type on a keyboard at a sufficient speedAbility to consistently speak in a clear, well-modulated voiceReliable transportation to work at all hours on different shifts

Physical Demands/Work Environment

Situations characterized by anxiety, confusion, or stressConstant state of readiness to answer and dispatch callsAbidance of safe work practicesSitting or standing for extended periods of time in one locationOperating specialized communications equipmentAbility to operate in an environment with high noise level

Maintain effective audio-visual discrimination and perception needed for:

Distinguishing the difference between colorsEnglish language usage, spelling, grammar, and punctuationOperating specialized communications equipment

Position Summary

This is a State 911 Department Internal Posting Only

Please upload both Resume and Cover Letter for this position when applying. Work location will be in Middleton.

This position serves as a working Supervisor within a Wireless and Regional Communications Center, including all duties of a Public Safety Dispatcher I as defined elsewhere. In addition, Supervisors will direct and supervise subordinate staff, including assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained, and performance management including evaluating work performance, coaching, mentoring, and/or implementing corrective action for performance and conduct issues. They provide technical assistance to staff, resolve minor work and personnel problems, give input regarding discipline, training, and major job reassignments to the Administration. Supervisor’s plan and carry out the work independently and are expected to resolve problems in accordance with instructions, policies, procedures and applicable laws and regulations. Additionally, Supervisors may be tasked with administrative, quality assurance and training projects as delegated by the Administration.

Qualifications

Experience working in a supervisory capacity in a communications center preferredAbility to meet prerequisites of a Public Safety Dispatcher I, including the follow certifications: Public Safety Telecommunicator, Emergency Medical Dispatch, CPR, NG911 Equipment training, IS-100, IS-200, IS-700, and IS-800, and maintain for the duration of employmentAbility to obtain the following certifications within one (1) year of hire: Fire Service Communications Course, ICS 300, Communication Supervisor and Communications Training Officer, and maintain for the duration of employmentExperience operating the following communications equipment: IMC CADandMotorola MCC7500 Radio ConsolesNo disqualifying criminal historySuccessfully pass pre-screening, including drug screening and hearing testAbility to complete State required ethics and conflict of interest trainingAble to function and work independently with or without the support of another Supervisor/AdministratorAbility to type on a keyboard at a sufficient speedAbility to consistently speak in a clear, well-modulated voiceReliable transportation to work at all hours on different shifts

Physical Demands/Work Environment

Situations characterized by anxiety, confusion, or stressConstant state of readiness to answer and dispatch callsAbidance of safe work practicesSitting or standing for extended periods of time in one locationOperating specialized communications equipmentAbility to operate in an environment with high noise level

Maintain effective audio-visual discrimination and perception needed for:

Distinguishing the difference between colorsEnglish language usage, spelling, grammar, and punctuationOperating specialized communications equipment

Firstconsideration will be given to those applicants that apply within the first 14days.

Applicantsmust have at least (A) two years of full-time, or equivalent part-time,experience in the operation of emergency telecommunications systems and (B) ahigh school diploma or certificate of graduation from a secondary educationschool or program recognized by the Commonwealth of Massachusetts.

A Massachusetts High School Equivalency diploma, certificate of GeneralEducational Development (GED), or an equivalent secondary education credentialrecognized by the Commonwealth of Massachusetts may also be accepted.

Externalcandidates may be required to successfully complete a critical skills assessmentprior to hire.

Incumbentsmay be required to have a current and valid motor vehicle driver's license at aclass level specific to assignment.

Basedon assignment, incumbents must be certified as a Communications TrainingOfficer and/or obtain other related certification(s) via on-the-job training asdetermined by the Agency and must be able to obtain and maintain job-relatedcertifications and/or credentials necessary to fulfill the duties andresponsibilities of their work assignment.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Firstconsideration will be given to those applicants that apply within the first 14days.

Applicantsmust have at least (A) two years of full-time, or equivalent part-time,experience in the operation of emergency telecommunications systems and (B) ahigh school diploma or certificate of graduation from a secondary educationschool or program recognized by the Commonwealth of Massachusetts.

A Massachusetts High School Equivalency diploma, certificate of GeneralEducational Development (GED), or an equivalent secondary education credentialrecognized by the Commonwealth of Massachusetts may also be accepted.

Externalcandidates may be required to successfully complete a critical skills assessmentprior to hire.

Incumbentsmay be required to have a current and valid motor vehicle driver's license at aclass level specific to assignment.

Basedon assignment, incumbents must be certified as a Communications TrainingOfficer and/or obtain other related certification(s) via on-the-job training asdetermined by the Agency and must be able to obtain and maintain job-relatedcertifications and/or credentials necessary to fulfill the duties andresponsibilities of their work assignment.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.