GENERAL SUMMARY

The Public Area attendant is responsible for the overall cleanliness and maintenance of the hotel lobbies, restrooms, restaurants, corridors, elevators, and other areas that are in view of the guest. In addition, the attendant will assist guests with questions about the resort, report any maintenance issues to the Maintenance Department, and assist with maintaining the safety and security of all guests.

CORE SCOPE OF POSITION

Deep cleans carpet, windows, floors, corridors, upholstery, and drapes. Operates machinery such as vacuums, pressure washers, carpet extractors, etc. Reports maintenance issues such as burnt out light bulbs or damage to furniture, or fixtures. Ensures windows and doorways and furniture are free of fingerprints and smudges. Ensures that furniture and hard surfaces are clean and organized, and floors are free of debris. Notifies supervisor of carpet stains that cannot be removed and equipment malfunctions. Attends brief staff meeting for update on ongoing hotel activities and promotions. Participates in company’s safety program and may instruct others in the proper and safe practices. Responds to requests and resolves internal and external guests’ complaints in a timely manner or refers to the appropriate management team. Follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations. Ensures that a clean, safe, hazard-free work environment is maintained. Performs all other duties as requested by Housekeeping Manager.

FOUR STAR AND FOUR DIAMOND SERVICE COMMITTMENT

All Team Members will display a Forbes Travel Guide Four Star and AAA Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Viejas Casino & Resort.

INTERACTION

Interacts with internal/external guests and peer groups.

 SUPERVISION

Does not provide supervision to others.