General Summary:

This is a program-level assistant position, requiring general and specific knowledge of office procedures, medication knowledge, information technology and related activity.  The job involves an array of assignments, some highly routinized and others requiring problem-solving ability.  This is an hourly position.  This position is supervised by the Clinic Office Manager.

Principal Responsibilities and Duties:

Fully engages in case-management follow-ups for the prescribers, such as, but not limited to: Checking voicemails daily and filtering calls for prescribers Checking mailboxes and organizing and redirecting materials Following up with clients and reconciling urgent issues. Typing letters for clients, e.g. disability, jury duty, school, employer Partially completing forms and other pertinent paperwork that requires signature Handling all Prior authorizations for unapproved medications Other administrative duties e.g. Faxing, filing, mailing Being the point person for Pharmacies and Labs Responsible for tracking the inventory of the medications and samples.  Provides back up to the front office staff when necessary, including answering phones and scheduling appointments. Assists the Clinic Director in organizing monthly clinic staff meetings, including: ordering lunch, making copies, meeting agenda, taking meeting minutes. May be required to take vitals.

Knowledge, Skills, and Abilities Required:

Possession of a bachelor’s degree from an accredited college/university or 2 years of experience in a relevant medical setting. Familiarity with medications commonly prescribed in the clinic. One to two years positively referenced relevant work experience. Skill in effective communication with others, orally and in writing.  Knowledge of community resources in social, medical, pharmaceutical, and mental health areas, and knowledge of health insurance terminology, plan coverage, carriers, and reimbursement procedures. Proficiency in the use of personal computer with Windows and Microsoft Office software, electronic medical records, and other automated office equipment. Skill in clerical work: typing, data compilation, filing, etc., including overall attention to detail and follow through. Ability to assess and prioritize client’s and/or staff’s needs and respond appropriately. Ability to maintain confidentiality. Analytical ability sufficient to gather and interpret data, apply knowledge of programs to client and/or staff needs, investigate, and resolve client and/or staff concerns and questions. Willingness and ability to examine one’s own behavior, feelings, and attitudes to facilitate a productive relationship with consumers, providers, administrators and citizens. May take vitals as trained and as necessary. Other duties as assigned.

What you'll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation Comprehensive medical, dental and vision benefits for benefit eligible positions 403b retirement match Generous paid-time-off for benefit eligible positions Complimentary Employee Assistance Program (EAP) Generous mileage reimbursement program

Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.

WHY SHEPPARD PRATT? 

At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives! 

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