Job DescriptionA call handling agent's job is to answer customer questions, resolve issues, and provide information about products and services. They may also process orders, update databases, and conduct market research.

Hybrid position 3 days at office 2 days working from home

🎓 Experience & Education

Language: English – Intermediate to Advanced proficiency.Education: Bachelor’s degree in Administration, Engineering, Accounting, or related fields.Experience:2–3 years in a similar role.1–3 years in customer service.HR process knowledge is a plus.Key CompetenciesAnalytical ThinkingStrong Interpersonal & Communication SkillsSelf-Motivation & AutonomyLearning Agility & Self-LearningPatience & Problem Solving

Knowledge and Skills:

Excel/Power Bi basic - intermediateWorkday desirableSiebel or service nowStrong typing skills are preferredADP/Global View desirablePluxee desirable.Proficiency in MS Office- Excel Intermediate.Bank systemsConcur systems

Key Responsibilities

Respond to employee and internal inquiries via phone, email, and system tickets.Deliver accurate and timely resolutions aligned with global service metrics.Escalate complex cases to Tier II support and ensure follow-through to resolution.Maintain and update the internal knowledge base.Conduct reference checks and background verifications.Ensure quality standards are met and aligned with evaluation criteria.Demonstrate high attention to detail in all interactions and documentation.Continuously improve service delivery through feedback and learning.Conduct case analyses that require policy interpretation, background review, and risk assessment

Core Call Handling Duties

Handle inbound and outbound calls with professionalism and empathy.Identify customer needs, research issues, and provide effective solutions.Share accurate information about services and recommend appropriate actions.Process requests including orders, forms, and renewals.Follow up on unresolved inquiries to ensure closure.Escalate critical issues to supervisors when necessary.Meet individual and team performance targets.

 Note: GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration  now or in the future sponsorship 

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

If you need a reasonable accommodation to assist with your employment, please mention it to  the recruiter



About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.



Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.



Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.



Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.