Under the direction of leadership and the CMC strategic plan, this position is responsible for building, maintaining and enhancing relationships with network providers by sharing performance, quality, and other value-based data. This position acts as the conduit between the provider, Magellan, and the customer(s) to ensure streamlined, consistent and supportive provider experience.Act as liaison between Clinical, Quality, and Network and the provider community, sharing provider feedback to internal groups, identifying best practices, and driving collaboration. (20%)Represent Magellan at client meetings, community events, conferences, and advocacy groups (in-person and virtually).  (10%)Communicate extensively (by telephone, in-person, and email) with Providers for support, issue resolution, and collaboration. (40%)Provide orientation, education, training, and support to Magellan contracted providers on Magellan systems, policies, requirements, online tools, and resources. (20%)Report on network initiatives, network adequacy, network trends, and recruitment to Network Management and internal Magellan teams. (10%)

Other Job Requirements

Responsibilities

5+ years' experience in a Healthcare environment
2+ years' experience in network development
Excellent organizational and time management skills.
Ability to interpret data.
Ability to handle multiple tasks simultaneously.
Ability to effectively communicate/relay information to customers and/or providers.
Must be customer service oriented.
Must be a team player.
Must be able to maintain provider confidentiality at all times.
Must demonstrate effective problem-solving skills.
Must have excellent verbal and writing skills.
Must have working knowledge of Microsoft Office suite and data entry experience.

General Job Information

Title

Provider Engagement and Performance Representative

Grade

24

Work Experience - Required

Managed Healthcare, Network

Work Experience - Preferred

Education - Required

A Combination of Education and Work Experience May Be Considered., Bachelor's

Education - Preferred

Master's

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:

$58,440

Salary Maximum:

$93,500

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.