Position Summary: The Prosthetic Fitter fits Mastectomy Prosthetics and apparel on an appointment bases. Places orders for prosthetics, bras and other accessories for inventory and special orders. Receives, prices, and documents said orders in computer. Makes calls to doctor offices to get prescriptions for patients. Fills out and files paper work needed for billing. Works closely with DME billing experts to assure compliance with CMS billing requirements to allow for successful billing and reimbursement of all products. Participates in quarterly quality DME improvement meetings to audit denial rates and assess customer service ratings. Works with DME Manager and Supervisor to maintain ACHC accreditation. Minimum Qualifications: Required + High School Diploma or Equivalent + Certificate of completion of Mastectomy Prosthetic Fitter training that is recognized with the BOC & ABC for no less than 7 credit hours + Two years of customer service experience Preferred + 6 months of Mastectomy Prosthetics fitting in a retail or hospital setting + Healthcare and/or non-profit sector experience + Experience working with the public in a formal & informal setting Essential Job Functions: In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements. + Fits patients for mastectomy prosthetics. + Documents Patient records and billing, DME meetings, audits, compliance. + Orders & receives product. + Performs patient call backs & housekeeping as necessary in Care Boutique. Knowledge, Skills, and Abilities + Demonstrates sound judgement, patience, and maintains a professional demeanor at all times + Ability to work in a busy and stressful environment + Ability to work varied shifts + Detail oriented, organizational skills and the ability to prioritize Schedule Requirements + This role requires regular and sustained attendance. + The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts. + On-call work may be required to respond promptly to organizational, patient, or employee needs. Physical Requirements + Lifting (Rarely – 30 pounds): Exerting force occasionally and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people. + Sit (Continuously): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain. + Stand (Occasionally): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain. + Walk (Occasionally): Walking and moving around within the work area requires good balance and coordination. + Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms. + Twist/Bend/Stoop/Kneel (Occasionally): Twisting, bending, stooping, and kneeling require flexibility and a wide range of motion in the spine and joints. + Reach Above Shoulder Level (Occasionally): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability. + Push/Pull (Occasionally): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward. + Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling. + Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials. + Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. + Exposures (Rarely): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses. *Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%). The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified. 77380500 The Care Boutique