PENNYMAC Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Property Valuations Business Support role plays a crucial role in providing comprehensive operational and administrative support to the Property Valuations Department. This position requires a highly organized and proactive individual with strong analytical, communication, and problem-solving skills. The specialist will be responsible for generating insightful reports, developing presentations, managing vendor relationships, problem solving and ensuring the efficient flow of the pipeline workflow. This role demands the ability to work independently, prioritize tasks effectively, and collaborate seamlessly with cross-functional teams. The Property Valuations Business Support will: + Reporting & Analysis: + Develop, generate, and distribute regular and ad-hoc reports on key business metrics, performance indicators, and trends + Analyze data to identify insights, patterns, and areas for improvement, and communicate findings effectively + Maintain and update reporting templates, dashboards, and daily pipeline reports + Collaborate with stakeholders to define reporting requirements and ensure reports meet their needs + Ensure data integrity and accuracy across all reporting and pipeline processes + Presentations & Communications: + Create visually appealing and informative presentations for internal/external audiences, synthesizing data into compelling narratives + Ensure presentations are accurate, concise, aligned with brand guidelines, and manage their distribution/storage + Vendor Management: + Serve as a primary point of contact for assigned vendors, managing relationships + Assist vendors with order issues, system troubleshooting, and invoice discrepancy resolution + Manage vendor contracts, track performance against SLAs, and create/discuss vendor scorecards + Pipeline & Workflow Management: + Oversee and manage the end-to-end pipeline workflow for the Property Valuations Department + Monitor pipeline progress, identify bottlenecks, and implement solutions to improve efficiency + Communicate pipeline status updates to relevant stakeholders + Develop and document pipeline processes and workflows + General Business Support: + Provide business support, including scheduling and correspondence + Assist with the development and implementation of new processes and procedures + Maintain organized records and documentation + Collaborate effectively with team members and other departments + Handle confidential information with discretion + Undertake other duties and responsibilities as assigned What You’ll Bring + Reporting & Data Analysis: Proficiency in data manipulation, analysis, spreadsheet software (e.g., Microsoft Excel, Google Sheets including formulas, pivot tables, charting), familiarity with reporting tools/BI platforms, and ability to interpret data and identify trends + Presentation Software: Competence in creating engaging presentations using software like PowerPoint and Google Slides, with strong visual communication skills + General Computer Skills: Proficiency in Microsoft Office Suite (Word, Outlook) and comfort with various software and online platforms + Organization & Time Management: Excellent organizational skills to manage multiple tasks, deadlines, and documentation, with strong time management and prioritization abilities + Attention to Detail: Accuracy in data entry, reporting, and all aspects of the role. Problem-Solving: Ability to identify issues, analyze root causes, and propose solutions + Collaboration & Teamwork: Ability to work effectively with cross-functional teams and willingness to support colleagues + Adaptability & Flexibility: Ability to adjust to changing priorities and tasks, with openness to new processes and technologies + Initiative & Proactiveness: Ability to anticipate needs and take action without constant direction + Professionalism & Integrity: Maintaining a professional demeanor and handling confidential information appropriately + Customer Service Orientation: A focus on providing support and addressing the needs of internal and external stakeholders Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: + Comprehensive Medical, Dental, and Vision + Paid Time Off Programs including vacation, holidays, illness, and parental leave + Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) + Retirement benefits, life insurance, 401k match, and tuition reimbursement + Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships + We value the hard work and dedication of our employees. In addition to a competitive salary, positions may offer bonus opportunities. To learn more about our benefits visit: https://pennymacnews.page.link/benefits For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: + Lower in range - Building skills and experience in the role + Mid-range - Experience and skills align with proficiency in the role + Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $50,000 - $75,000 Work Model OFFICE