Richmond, TX, USA
2 days ago
Property Management - Centralized Services Agent - Arlington

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.


DHI Communities is a multifamily development division of D.R. Horton, Inc.

DHI Communities is currently looking for a Centralized Services Agent-PM. The right candidate will be dedicated to creating a seamless support for our onsite team members. This position will help build upon leasing and system processes/procedures, addressing customer needs and supporting business priorities, including customer relations and our onsite team members.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain and manage list of inquiries from interested renters prior to community opening Respond to all interest list inquires, promoting the new community, understand home/floor plan features, apply that product knowledge by communicating to the customer the value and overall experience of living at a DHI Communities (DHIC) Build-To-Rent community Build relationships and create urgency with future residents Answer community calls when leasing office is closed and return missed calls as needed throughout the week Respond quickly and courteously to resident concerns and questions then take prompt action to solve problems and/or document requests as needed Enter and maintain all information and correspondence in the property management operating system Follow up with new residents 3-7 days after moving, reinforcing our commitment to consistent service which will continue throughout the resident life cycle Work closely with maintenance to assist with daily community follow up Correspond/assist with all new and unassigned and missed leads Support the customer experience by participating in programs and initiatives to improve engagement and guide community success Work with the property operations team and community leasing teams to build an environment of collaboration and create a seamless experience for our guests, residents, and teams Maintain internal metrics and produce performance reports Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company Assist with daily resident correspondence utilizing our CRM and property management platforms Share marketing information as needed for communities via digital platform in a timely manner Assist in testing and reviewing current and new processes Must be able to work a flexible schedule, which may include shifts during evenings, weekends, and holidays Ability to work overtime Ability to travel overnight

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.


DHI Communities is a multifamily development division of D.R. Horton, Inc.

DHI Communities is currently looking for a Centralized Services Agent-PM. The right candidate will be dedicated to creating a seamless support for our onsite team members. This position will help build upon leasing and system processes/procedures, addressing customer needs and supporting business priorities, including customer relations and our onsite team members.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain and manage list of inquiries from interested renters prior to community opening Respond to all interest list inquires, promoting the new community, understand home/floor plan features, apply that product knowledge by communicating to the customer the value and overall experience of living at a DHI Communities (DHIC) Build-To-Rent community Build relationships and create urgency with future residents Answer community calls when leasing office is closed and return missed calls as needed throughout the week Respond quickly and courteously to resident concerns and questions then take prompt action to solve problems and/or document requests as needed Enter and maintain all information and correspondence in the property management operating system Follow up with new residents 3-7 days after moving, reinforcing our commitment to consistent service which will continue throughout the resident life cycle Work closely with maintenance to assist with daily community follow up Correspond/assist with all new and unassigned and missed leads Support the customer experience by participating in programs and initiatives to improve engagement and guide community success Work with the property operations team and community leasing teams to build an environment of collaboration and create a seamless experience for our guests, residents, and teams Maintain internal metrics and produce performance reports Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company Assist with daily resident correspondence utilizing our CRM and property management platforms Share marketing information as needed for communities via digital platform in a timely manner Assist in testing and reviewing current and new processes Must be able to work a flexible schedule, which may include shifts during evenings, weekends, and holidays Ability to work overtime Ability to travel overnight

Required Qualifications

High school diploma or general education degree (GED)Two (2) years related experience in leasing, sales, customer service, or related fieldAbility to multi-task and prioritize in a very fast-paced, every growing environmentStrong interpersonal skills with ability to influence othersProficiency with MS Office and email

Preferred Qualifications

Bilingual a plusKnowledge of property management software system, including OneSite, ILM, or Propertyware preferred

Come joina winning team with a Fortune 500 company We are growing fast and arelooking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Dental and Vision401(K)Employee Stock Purchase PlanFlex Spending AccountsLife Disability InsuranceVacation, Sick, Personal Time and Company HolidaysMultiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo

Required Qualifications

High school diploma or general education degree (GED)Two (2) years related experience in leasing, sales, customer service, or related fieldAbility to multi-task and prioritize in a very fast-paced, every growing environmentStrong interpersonal skills with ability to influence othersProficiency with MS Office and email

Preferred Qualifications

Bilingual a plusKnowledge of property management software system, including OneSite, ILM, or Propertyware preferred

Come joina winning team with a Fortune 500 company We are growing fast and arelooking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Dental and Vision401(K)Employee Stock Purchase PlanFlex Spending AccountsLife Disability InsuranceVacation, Sick, Personal Time and Company HolidaysMultiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo

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