Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. 

Job Description

About Integon

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.


At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood.

Our Benefits 

Full paid during training 

Nine days of Paid Time Off (PTO) in addition to regular vacations 

Fully reported wages to IMSS and Infonavit  

Weekly food vouchers of $316.79 MXN 

Weekly Payment 

Life and burial insurance 

Parking On-site 

Wellness Center On-site 

Exclusive coffee shop on-site 

Special discounts at establishments 

Employee Referral Program 

Monthly activities and celebrations 

 

About the role 

 

The Property Customer Service representative is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. 

 

 

Key Responsibilities: 

 

Inputs and tracks into the appropriate databases.  

Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted  

 Working knowledge of insurance policies and related processes and procedures.  

Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).  

Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.  

Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.  

Resolve routine, complex, and unique questions/issues. 

 

 

Education and Experience  

 

High School Diploma/ GED (Preferred) 

Customer service experience (Preferred) 

Insurance industry knowledge (Preferred) 

 

 

Minimum Skills and Competencies: 

 

The following skills and abilities are required. Adjustments can be made for individuals with disabilities. 

 

Fully Bilingual (English/Spanish)  

Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns. 

Able to multitask and manage multiple systems daily. 

 

Desired Skills: 

 

Previous experience in insurance customer service. 

 

For this position, we offer up to $ 24,000 MXN. monthly before taxes. 

 

Star date:  Friday Oct 3rd 2025

 

Last day to apply:  Friday September 19th 2025

 

Apply today and be part of our team! 

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492

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