Insight Global is looking for a Project Success Representative for a full time permanent position based in Scottsdale, AZ. This resource plays a key role in project and emergency response crew accommodation needs. The role is responsible for ensuring success during the project life cycle, coordinating with Customer Experience to ensure coverage for afterhours, arranging room requirements with supplier partners, and providing customers with a positive consultative experience.

Responsibilities include:

Project Coordination
· Successfully run a multitude of projects concurrently while ensuring a high level of quality across your customer portfolio with little supervision
· Ensure follow-up on all assigned action items, including product task requests, customer large crew booking requests, providing daily reports as required by customers
· Relay valuable customer feedback on product enhancements, attend product review meetings
and assist in quality testing new product features
· Develop a full understanding of the Crew Travel and Emergency Response Industry and how the organization can solve challenges using technology
· Identify strategies for automating and implementing efficient work management processes
· Develop strong working relationships with external client personnel, anticipating client needs and communicating with external Suppliers to ensure project success
· Collaborate with internal stakeholders in Business Development, Product, Marketing, Customer Experience, Finance and Supply as necessary to achieve project goals
Register for and attend conferences to promote the organization and expand customer success knowledge

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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