POSITION PROFILE

 

Job Title:                    Project Submissions Support  

Reports to (title):      Project Solutions & Support Supervisor             

Department:             Customer Experience

 

Basic Purpose:   What is the overall function of the job? 

 

To accurately enter client and submission information into the Laboratory Management Information System (LIMS) To ensure all submission issues are resolved and pricing is accurate

 

Key Accountability/Responsibilities:   What specifically is this job expected to accomplish? 

 

Ensure accurate entry of sample information into computer database efficiently and accurately Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date Effectively execute to Project Submission support KPIs Review file entry information (including price, parameters, contact information and client specific needs) to ensure it complies with client and/or regulatory requirements Respond to and resolve any client submission issues Receive and interact with clients in a friendly and approachable manner Adhere to Bureau Veritas Code of Ethics Policy Support and comply with all Bureau Veritas policies, Quality System and Health & Safety program Participate, when requested in department and health and safety meetings Maintain training records and relevant qualifications All other responsibilities as assigned

 

Skills and Knowledge:  What skills and knowledge are used to carry out job responsibilities and solve problems?

 

College Diploma in Sciences, preferably chemistry or environmental related and/or have the equivalent experience Experience in a customer service and/or laboratory environment is an asset Strong customer service attitude and commitment to providing exceptional customer service and quality results an asset Ability to work collaboratively as part of a team, as well as independently with minimal supervision Attentiveness to detail and ability to manage a diverse workload within a fast-paced environment with changing multiple priorities and frequent interruptions Strong prioritization skills Effective time management, decision making, excellent listening, problem-solving, planning and organizing skills You possess an energetic and keen personality with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to change is required You are ethical, dynamic, motivated and results oriented Strong computer literacy (Microsoft Word, Excel, Outlook etc.)

 

Work Relationships

 

Internal: Laboratory Operations, Customer Experience and Sample Logistics Departments

External: Clients, competitors, subcontract laboratories, government offices, couriers, etc.

 

Working Conditions:  physical work environment, physical effort, visual and listening attention, and travel

 

High level of work production in fast-paced lab environment Flexible working hours including weekends, overtime and shift work Changing priorities and balancing workload to meet tight deadlines Some lifting and carrying (up to 40 lbs) and may involve long periods of standing Hazardous materials are handled using established safety procedures and appropriate equipment