**Project Quality Manager - Extended Warranties** **Build a career with confidence** Carrier Global Corporation, a global leader in smart climate and energy solutions, is committed to creating solutions that matter to people and our planet for generations to come. From the beginning, we've pioneered new technologies and entirely new industries. Today, we continue to lead because we have a diverse, world-class workforce that puts the customer at the center of everything we do. **About the role** The Project Quality Manager (Extended Warranty) is responsible for leading strategic quality initiatives aimed at reducing extended warranty claims and driving systemic improvements across the organization. This role blends strong analytical skills with hands-on project execution, working cross-functionally to identify root causes, implement effective corrective actions, and enhance product and process performance. In addition, the role proactively leads broader quality improvement efforts in response to evolving business needs. **Key responsibilities** Lead data-driven analysis of extended warranty claims to identify trends, systemic issues, and opportunities for improvement. Define and execute quality improvement projects that address root causes and reduce field failures, in alignment with customer expectations and business goals. Collaborate with Engineering, Manufacturing, Service, and Supplier teams to implement robust corrective and preventive actions. Monitor and report on project progress, effectiveness of implemented solutions, and impact on key quality metrics. Lead and support quality improvement projects beyond Warranty extended scope, based on business needs and quality performance trends. **Requirements & Qualifications** Education: Bachelor’s degree in engineering (Industrial, Mechanical, Electrical, or related field). Master’s degree is a plus. Experience: Minimum 5 years of experience in quality, engineering, or reliability roles. Proven track record in leading cross-functional projects focused on quality improvement or warranty cost reduction. Experience in manufacturing industries (e.g., HVAC, automotive, aerospace). Technical Skills: Strong analytical and problem-solving skills (8D, A3, DMAIC). Proficient in quality tools such as FMEA, SPC, MSA, and root cause analysis. Familiarity with warranty data systems and reliability metrics is a plus. Soft Skills: Strong communication and influencing skills across functions and levels. Ability to manage multiple priorities and drive results in a dynamic environment. Customer-focused mindset with a proactive approach to risk mitigation. Other Requirements: Advanced English (spoken and written). Willingness to travel as needed. **Benefits** We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary. Have peace of mind with our health insurance. Make yourself a priority with flexible scheduling, parental leave, and our vacation purchase plan. Boost your career with professional development opportunities. Achieve your personal goals with our Employee Assistance Program. **Our Commitment to You** Our greatest assets are the experience, creativity, and passion of our employees. We strive to provide a great workplace that attracts, develops, and retains top talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel like you belong, with diversity and inclusion as a driver of growth and innovation. We develop and implement best-in-class programs and practices, offering enriching career opportunities, listening to employee feedback, and always challenging ourselves to improve. That's Carrier. Join us and make a difference. **Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.** **Job Applicant's Privacy Notice:** Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice