Kforce has an enterprise client seeking a Project/Program Manager in Seattle, WA. Summary: The XCM (Cross-Channel Marketing) team is responsible for driving high-impact, cross-functional marketing campaigns to engage and convert customers across vast ecosystem of products and services. As a Senior Program Manager on the XCM team, you will own the end-to-end execution of these complex, multi-stakeholder campaigns. Responsibilities: * Serve as the central program manager and point of contact for cross-functional XCM campaigns, coordinating activities across operations, marketing, science, analytics, and product teams * Develop detailed project plans, drive agile ceremonies, and manage dependencies to ensure seamless and on-time campaign delivery * Identify and proactively resolve roadblocks, risks, and issues that could impact campaign timelines or performance * Lead Weekly Business Review progress, including analyzing campaign data and metrics, synthesize learnings, and make recommendations to deliver campaign goals * Partner closely with stakeholders to understand business objectives, define campaign requirements, and align on success criteria * Document processes, create training materials, and knowledge share to enable scalability and consistency across the XCM program * Lead program management for our planning and budget-related mechanisms in partnership with finance, leadership and media channel owners * Execute customer email surveys post-campaign to determine success