**Role Responsibilities** + Individuals have a deep understanding of their own subject area and a broad understanding of related subject areas. + They handle diverse issues and lead projects that contribute to the company's + Manages a broad, complex portfolio of projects. + Projects will have large teams and will be globally dispersed, both with IT and business employees. + The projects and programs usually have global impact and have complex business and technical challenges. + Defines program value proposition, work plan, resource needs, timeline and budget for global programs. + Viewed internally as a project management expert. + Monitors project performance in the Project Reporting System. + Conducts PM Metrics and Practices Reviews. + Facilitates Peer Project Reviews and Management Project Reviews. + Supports PM Help Desk. **Requirements:** + Typically requires 8-10 years relevant experience in Banking/Healthcare/Insurance. + Must have minimum 3-5 years of experience in Projected Program Management. + I prefer to have MS Project, Copilot experience & Exceptional written skills to document RAID items & Improvement plans. + Experience in handling international projects (Multi Geo) + Mandatory to have certification in **Prince 2** or **PMP** + Exceptional understanding of BPO Project. + Management principles and techniques. + Exceptionally expert proficiency in the specific tools that are available and required as part of the company’s project management information system. + Exceptional ability to identify, develop and quantify any required corrective action plans. + Exceptional ability to ensure that effective project controls are in place to monitor project or program performance. + Exceptional capability at providing effective performance reporting for the client and company in order to monitor the progress of the project. + Exceptional facilitation and communication skills. + Exceptional ability to lead global project teams of large scope and high complexity. + Shift Timing (UK/US).