Company Description

We’re ASOS, the online retailer for fashion lovers all around the world. 

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgement, and channel your creativity into a platform used by millions. 

But how are we showing up? We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.  

Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you. 

Job Description

As a Project Manager – Returns, you will support the planning and execution of key initiatives within the returns function. You will work closely with internal stakeholders and third-party logistics providers to ensure projects are delivered on time, within scope, and aligned with business goals. This role requires strong coordination skills, attention to detail, and a proactive approach to problem-solving.

The Details 

Coordinate and manage returns-related projects across multiple teams and regionsSupport the implementation of initiatives aimed at reducing return ratesMonitor and report on project progress, risks, and outcomesCollaborate with third-party logistics providers to ensure service levels are metAssist in analysing returns data to identify trends and improvement opportunitiesSupport the Returns Transformation Project through planning, documentation, and stakeholder engagementWork with Finance, Global Trade, Buying & Merchandising, Warehousing, IT, and Customer Care to ensure alignmentContribute to the development of operational processes and documentationMaintain strong working relationships with external suppliers and internal teams

Qualifications

About You  

Experience in project management within e-commerce or retail environmentsUnderstanding of supply chain and logistics operationsStrong communication and stakeholder management skillsAbility to manage multiple projects and priorities simultaneouslyFamiliarity with returns processes and customer experience considerationsProficiency in project management tools and reportingAnalytical mindset with attention to detail

Additional Information

BeneFITS’ 

Employee discount (hello ASOS discount!) ASOS Develops (personal development opportunities across the business) Employee sample sales  Access to a huge range of LinkedIn learning materials 25 days paid annual leave + an extra celebration day for a special moment Discretionary bonus scheme  Private medical care scheme Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits 

Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.