If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Project Manager Jr - Migratios

Role Purpose:

To manage all the activities of assigned migration remigration projects for a Group Service Center towards achieving cost effective, efficient implementation of processing work being migrated from HSBC businesses across the globe. Ensure delivery of high quality service within Service Level Agreements to predetermined critical timescales, in joint collaboration with Operations, Central Migrations team, Group businesses across globe and GSC functions in the assigned site.

The role has the accountability to make proposal for alternative pertaining to the availability of desks at the site for work allocation to each GSC in such a manner where there is balanced growth, increased revenue and cost effectiveness while following the guiding principles of Business Services GSCG.

The job involves an array of activities spread across the following domains:

· Migration and Capacity Planning

· Migration Governance

· Benefit Tracking Governance

· Resource Management Governance

· MI Reporting

· Project Management/Drive changes in a dynamic environment

Functional reporting: Head of Migrations and Capacity – GSC Mexico

Main Activities:

· The job holder shall be responsible and accountable for project managing assigned migration projects for a specific and assigned Group Service Centre, which shall involve comprehensive planning implementation of the business migration plans and regular review of progress of the assigned migrations via Global Resourcing Migration Governance (GRMG) before hand-over to Operations team.

· The nature of the role requires effective communication and liaising between members of the team and also with other department/functions, to enable seamless support to meet the ambitious and aggressive migration plans for a specific and assigned GSC site, which involves implementation of a wide variety of processes from HSBC Group companies.

· Work with Central Migrations team towards ensuring that the Migration Planning Execution and Governance (MPEG) tool is most up-to-date with latest migration plans.

· Communicate and engage with BP on the onset of any new migration for relevant information, statistics metrics prior to migration activity

· The position involves close co-ordination with Operations, HR, Training, IT, Compliance and Finance teams to ensure timely escalation or resolution of any business constraints in achieving the assigned migration plans for GSC site.

· Proactively ensure availability of migration documentation to GSC functions, in line with the agreed methodology. Ensure that the migrating business entity procures the relevant sign-offs as mandated by the Operations Risk functions. Also to add value to the content through joint review with operations IT team.

· Escalate facilitate resolution of issues on migrations through GRMG Governance or separately.

· Review Training plan and learning curves for a new migration in conjunction with Operations BP and monitor the achievement of the same.

· To ensure all training resource requirements are identified on time and initiate selection process of TIM as per the agreed methodology with members of Operations Management team of the GSC site. Also to ensure all the Visa travel formalities are managed within the agreed timelines.

· Drive Business Continuity strategies per group guidelines in conjunction with the Contingency Risk (CR) teams to ensure robust contingency planning and strategies are in place.

· Create processes on SD Static and update FTE numbers (growth/reduction) to ensure accurate monthly billing for BP.

· Represent Migrations in key strategic projects for Regions/Business Services/ Sites and ensure that assigned deliverables are completed with excellent quality.

· To assume overall responsibility for managing or meeting service expectations of business units, migrating work to the assigned GSC site, during the migration phase.

· Build GSC site, through effective and efficient implementation of migrations, as operational unit delivering high quality, high volume processing service.

· In line with the overall objectives of the department, judiciously utilize the available project resources, and ensure planning for any contingencies, which may affect the project deliverables if involved in managing teams.

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Project Manager Jr - Migratios

Role Purpose:

To manage all the activities of assigned migration remigration projects for a Group Service Center towards achieving cost effective, efficient implementation of processing work being migrated from HSBC businesses across the globe. Ensure delivery of high quality service within Service Level Agreements to predetermined critical timescales, in joint collaboration with Operations, Central Migrations team, Group businesses across globe and GSC functions in the assigned site.

The role has the accountability to make proposal for alternative pertaining to the availability of desks at the site for work allocation to each GSC in such a manner where there is balanced growth, increased revenue and cost effectiveness while following the guiding principles of Business Services GSCG.

The job involves an array of activities spread across the following domains:

· Migration and Capacity Planning

· Migration Governance

· Benefit Tracking Governance

· Resource Management Governance

· MI Reporting

· Project Management/Drive changes in a dynamic environment

Functional reporting: Head of Migrations and Capacity – GSC Mexico

Main Activities:

· The job holder shall be responsible and accountable for project managing assigned migration projects for a specific and assigned Group Service Centre, which shall involve comprehensive planning implementation of the business migration plans and regular review of progress of the assigned migrations via Global Resourcing Migration Governance (GRMG) before hand-over to Operations team.

· The nature of the role requires effective communication and liaising between members of the team and also with other department/functions, to enable seamless support to meet the ambitious and aggressive migration plans for a specific and assigned GSC site, which involves implementation of a wide variety of processes from HSBC Group companies.

· Work with Central Migrations team towards ensuring that the Migration Planning Execution and Governance (MPEG) tool is most up-to-date with latest migration plans.

· Communicate and engage with BP on the onset of any new migration for relevant information, statistics metrics prior to migration activity

· The position involves close co-ordination with Operations, HR, Training, IT, Compliance and Finance teams to ensure timely escalation or resolution of any business constraints in achieving the assigned migration plans for GSC site.

· Proactively ensure availability of migration documentation to GSC functions, in line with the agreed methodology. Ensure that the migrating business entity procures the relevant sign-offs as mandated by the Operations Risk functions. Also to add value to the content through joint review with operations IT team.

· Escalate facilitate resolution of issues on migrations through GRMG Governance or separately.

· Review Training plan and learning curves for a new migration in conjunction with Operations BP and monitor the achievement of the same.

· To ensure all training resource requirements are identified on time and initiate selection process of TIM as per the agreed methodology with members of Operations Management team of the GSC site. Also to ensure all the Visa travel formalities are managed within the agreed timelines.

· Drive Business Continuity strategies per group guidelines in conjunction with the Contingency Risk (CR) teams to ensure robust contingency planning and strategies are in place.

· Create processes on SD Static and update FTE numbers (growth/reduction) to ensure accurate monthly billing for BP.

· Represent Migrations in key strategic projects for Regions/Business Services/ Sites and ensure that assigned deliverables are completed with excellent quality.

· To assume overall responsibility for managing or meeting service expectations of business units, migrating work to the assigned GSC site, during the migration phase.

· Build GSC site, through effective and efficient implementation of migrations, as operational unit delivering high quality, high volume processing service.

· In line with the overall objectives of the department, judiciously utilize the available project resources, and ensure planning for any contingencies, which may affect the project deliverables if involved in managing teams.

· Planning and organizing skills, which includes the ability to prioritize issues and resolve based on business requirement.

· Experience in project managing initiatives/projects through to delivery of goals.

· Ability to communicate effectively with other team members and negotiate/liaise with other departments to aid in smooth implementation of migrations

· Ability to analyze and interpret data to produce timely and accurate MI.

· Proven experience in setting organizational direction and communicating and implementing overall business goals.

· Proven experience of successfully leading, managing and developing a team with responsibility of diverse process migrations across a range of business units.

· Ability to maintain control, direction and motivation in an ever-changing environment and ability to cope under pressure.

· Ability to work and influence decision making in matrix based environment.

· Effective decision making skills and the problem solving ability.

· High commercial orientation with the objective to reduce the costs and improve efficiencies and service to the customer.

· Ability to understand and implement Group risk management policies.

· Experience of successfully leading, managing, driving consolidations, relocation and execution of CRE footprints

Competencies:

· Ability to ensure compliance with HSBC internal and external regulatory requirements.

· Competency in handling applications, especially MS office applications and Lotus Notes.

· Ability to multitask in challenging situations

· Strong analytics, business management and project management qualification

· Proven ability to prioritise workload effectively in line with business priorities

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Process Mexico Private LTD

· Planning and organizing skills, which includes the ability to prioritize issues and resolve based on business requirement.

· Experience in project managing initiatives/projects through to delivery of goals.

· Ability to communicate effectively with other team members and negotiate/liaise with other departments to aid in smooth implementation of migrations

· Ability to analyze and interpret data to produce timely and accurate MI.

· Proven experience in setting organizational direction and communicating and implementing overall business goals.

· Proven experience of successfully leading, managing and developing a team with responsibility of diverse process migrations across a range of business units.

· Ability to maintain control, direction and motivation in an ever-changing environment and ability to cope under pressure.

· Ability to work and influence decision making in matrix based environment.

· Effective decision making skills and the problem solving ability.

· High commercial orientation with the objective to reduce the costs and improve efficiencies and service to the customer.

· Ability to understand and implement Group risk management policies.

· Experience of successfully leading, managing, driving consolidations, relocation and execution of CRE footprints

Competencies:

· Ability to ensure compliance with HSBC internal and external regulatory requirements.

· Competency in handling applications, especially MS office applications and Lotus Notes.

· Ability to multitask in challenging situations

· Strong analytics, business management and project management qualification

· Proven ability to prioritise workload effectively in line with business priorities

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Process Mexico Private LTD