Program Manager – Delivery Governance

Location: Trivandrum, Kochi, Chennai, Bangalore

Experience Range:

10+ years in Program/Delivery Management, with a strong focus on Governance in IT/Telco/Enterprise environments

Must Have Skills:

Program/Delivery Management: Minimum 10 years of experience, ideally within Telco, IT Governance, or large enterprise programs.

Governance & Compliance Expertise: Strong understanding of governance frameworks, KPI/SLA management, and compliance enforcement.

Tool Proficiency: Hands-on experience with:

Jira

GitLab

GitHub

ServiceNow

Confluence

Stakeholder Management: Proven ability to engage with VP-level stakeholders and deliver executive-level reporting.

QBR/Review Preparation: Ownership of Quarterly Business Review (QBR) content, including metric insights, risk identification, and improvement plans.

Communication & Presentation: Exceptional skills in articulating governance metrics, reports, and outcomes.

Analytical Mindset: Ability to interpret complex data, spot anomalies, and recommend improvements.

Self-Leadership: Highly organized, proactive, and capable of leading governance initiatives independently.

Good to Have Skills:

Industry Background: Prior experience in Telco or One IT Governance environments.

Executive Governance Reviews: Familiarity with MBRs (Monthly Business Reviews) and senior-level governance reporting.

Agile & DevOps Knowledge: Understanding of Agile methodologies and DevOps/Engineering Excellence practices.

Process Innovation: Ability to identify and drive improvements in governance processes and tooling adoption.

Key Responsibilities:

Lead the execution of One IT Governance across multiple workstreams.

Ensure strict compliance with IT standards, KPIs/SLAs, and tool adoption.

Identify and address governance anomalies in collaboration with the One IT team.

Partner with cross-functional stakeholders to align governance outcomes with delivery expectations.

Orchestrate and lead the QBR process—collecting metrics, generating insights, and highlighting risks and improvement areas.

Maintain centralized dashboards/repositories for governance metrics, compliance, and improvement initiatives.

Promote a culture of continuous improvement, process excellence, and innovation in governance practices.