Objectives:

Responsible for global scope CRM platform (Salesforce.com) management and business performance reporting & analysis in multiple dimensions (including product line, channel, region, competition type, period etc.), provide regular and ad-hoc business analysis to support decision making for regional leaders. Play a role as Central Business Responsible for CRM platform, as well as leading platform enhancement and optimization.

 

 

Duties & Responsibilities:

KPI management in CRM tool (Salesforce.com) and data quality improvement for various platforms; Develop detailed and insightful reports and dashboards using BI tool (Power BI or Tableau), and use them to communicate with sales teams to drive their performance; Onboard new programs/function/initiatives to sales teams and develop data analysis methodology; Drive user adoption and business benefits through day to day support, training and engagement with the Global user community; Gather, document and convey business rules, processes, and requirements to DxT team for tool development ; Assist in the management, development, and maintenance of database and processes; Other Ad-hoc data analysis or process management to support business growth.

 

 

Skills and Requirements:

Highly energetic, self-motivated and proactive team player; Data driven, high level analytical skills. Ability to analyze large data sets, summarize findings and ultimately recommend feasible solutions; Self-starter, disciplined and process-driven, motivated to learn and expand skill sets; Good communication skills to enable efficient collaboration across different functions; Fluency in oral and written English is a must; Proficient in MS office, especially MS Excel, Power point, Power BI (or Tableau) Basic knowledge of IT systems for CRM processes or database management

 

 

Education & Experience:

Bachelor degree or above in Business Administration, Statistics, Mathematics, Data Science or equivalent; Prefer to have 5-10 years of experience in data/sales management/financial analysis; AI tools advanced usage is highly preferred; Salesforce.com administrator certification is a strong plus.