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Position Title

Project Manager - Europe

Home Department

G3 Translate

Supervisor

Team Lead or Production Manager

Business Unit

Supervising

Location

Global

1.0OVERVIEW

The position of Project Manager is a key role at G3 Translate. Project Managers execute all projects from start to finish and serve as a single point of accountability for their successful completion. They are responsible for the entire life cycle of all projects assigned to them and serve as a single point of contact/accountability. Individuals in this role are either more inclined to stick to a Project Management-oriented career path (working to become an Executive or Senior Project Manager, for instance) or a Management-oriented career path (working to become a Team Lead or Department Manager, for instance).

2.0DESCRIPTIONBe responsible for the entire life-cycle of all projects assigned to the individualJuggle multiple projects and priorities simultaneously in a fast-paced environmentUnderstand and abide by individual project instructionsAnalyze project requirements and provide client with cost estimates and turnaround timesPrepare files for translation using CAT tools based on client requirementsConfirm clarity of instructions prior to initiating project workflow, liaising with Team Lead  to modify/correct project instructions/parameters as neededEducate/advise clients regarding the best way to accomplish their goals for individual projectsNegotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speedCommunicate any issues/problems/delays/additional information to Team Lead, Account Executive or client on an immediate basis and work to troubleshoot any issues that ariseEffectively liaise with other departments that are essential parts of project workflow (for instance, Quality Managers, Desktop Publishing, etc.)Perform a Final Eye quality check and issue a Quality Score for the Quality Manager prior to sending a job outReturn completed project to Account Executive or directly to client on time or earlyBill projects completely and accurately within 24 hours of project completion, complying with all appropriate regulations and processesEstablish and maintain working relationships with contract linguists located around the world: Consistently give both positive and negative feedback; file Corrective Action Forms as needed for substandard work performed and work with QA to impose appropriate financial sanctions in those casesInvestigate/resolve client complaints, problem solve and work with QA/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeatedWork to understand and be knowledgeable about clients as well as the client’s vertical, including current events, business trends and industry leadersMake recommendations to your manager on ways to improve any processes, etc. as part of G3t’s commitment to continual improvementProvide assistance to others when able and as neededPerform other special projects or duties when required.Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor3.0REQUIRED SKILLSExcellent communication skills (both written and verbal) in EnglishAbility to effectively multitask in order to simultaneously execute multiple projectsExceptional problem solving/critical thinking skillsAbility to maintain professionalism in all situations, especially under tight deadlinesSatisfactory results on company tests