About the Team

The Merchant Experience Operations team is dedicated to delivering exceptional service and scalable solutions for our merchant partners. Within this organization, the Finance & Workforce Management (WFM) function plays a critical role in ensuring our headcount plans, budgets, and vendor investments align with operational needs and business priorities. We serve as the connective tissue between operations, finance, and workforce strategy, helping drive sustainable growth and cost discipline.

About the Role

As a Project Manager on the Finance & WFM team, you will drive execution of key tactical projects that enable operational rigor, data consistency, and better planning across the Merchant Experience organization. You’ll support a range of technical and cross-functional initiatives, including workforce tooling, merchant mapping, SFDC data management, and reporting automation.

You’ll work closely with the Senior Manager of Finance & WFM and partner with Workforce Management, Strategy & Operations, Vendor Ops, and Product teams to ensure we’re scaling systems and processes that support service quality and cost efficiency. This role is ideal for a detail-oriented, technically fluent operator who thrives in ambiguity and wants to make systems work better.

This role reports to the Senior Manager of Finance & WFM and is based in Tempe, Arizona.

You’re excited about this opportunity because you will... Lead project planning and execution for key Finance & WFM initiatives related to tooling, reporting, and operational data workflows Own business-side operations and data integrity for Salesforce (SFDC), including managing merchant hierarchies, mappings, and integrations Collaborate with WFM and Reporting teams to enhance forecast inputs, build dashboards, and track SLA adherence Work cross-functionally to improve workforce tooling, process automation, and operational visibility Partner with Engineering, Product, and Vendor Ops to scope and deliver systems enhancements and process improvements Build and maintain complex spreadsheets and SQL queries to enable decision-making and drive operational insights Identify and mitigate risks to project timelines, data quality, or process effectiveness Deliver documentation and structured communication that enables scalability and clear ownership across teams Support ad hoc analytics and reporting needs that inform strategic workforce and financial decisions We’re excited about you because... You have 5+ years of experience in project management, operations, workforce systems, or analytics You are proficient in Salesforce (SFDC), Excel, and SQL, with proven ability to manage technical and data-driven projects You’re highly organized and able to juggle competing deadlines in a fast-paced environment You have a strong attention to detail and care deeply about data quality, systems design, and operational clarity You collaborate well across functions and communicate clearly to both technical and non-technical stakeholders You’re energized by building structure where there is none and thrive in ambiguity Nice to have: Experience in workforce management or exposure to WFM tools and processes

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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