Job Description SummaryThe HPM Leader is responsible for delivering Project Management & installation execution excellence, high levels of customer experience and enabling revenue execution to plan. The leader will be responsible for creating and delivering an industry leading customer experience and a clear competitive advantage. HPM Leader will develop and lead a team of Project Managers while driving implementation of project management & installation processes ensuring timely and quality installations. The role will drive cross-functional engagement to ensure that equipment installations are delivering best of its services in delighting the customer

Job Description

Essential Responsibilities

Lead Healthcare Project Management (HPM) team in Singapore, Malaysia & Indirect Countries to deliver excellence in “wing to wing” project management services including design, construction, as needed and installation activities.Ensure team adheres to EHS, quality, regulatory and controllership requirements including timely completion of trainings also.Understand revenue recognition guidelines & enables delivery to target for the region.Accountable for driving a process focused approach which delivers backlog execution, quality, and predictable results by deploying Daily Management System ( DMS)Drive process excellence delivering productivity in HPM & install cost, install cycle and ensure connectivity at install.Ensure customer focus and responsiveness to escalations regarding implementation issues.Cultivate relationships with Sales, Product, OTR, service operation and technical team to ensure smooth execution.Drive continuous improvement and simplification activities by identifying areas of improvement and driving actions.Provide site planning & design solutions to customer with assistance from design & install teams. Read, interpret & analyze the layouts for effective customer communication & feedbackManage relationships with customer & internal stakeholders for effective collaboration & to ensure execution as per agreed schedulesDrive culture of milestone management, utilizing updated systems & toolsGrow culture of customer centric project management teams, accountable to delivering results.

Quality Specific Goals:

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/positionComplete all planned Quality & Compliance training within the defined deadlines

Qualifications/Requirements

Graduate Degree in Engineering from a reputed instituteProfessional experience of 10+ years in project management / Installation / service function having people management, project execution and customer handling experiences.Certified PMP with hands on experience with tools like MS-ProjectExperienced in site planning role at both designing and executionMust have the basic knowledge and understanding of project scheduling & executionCandidate should have solution-oriented approach with customer focusCommitment to quality and cost reduction in projects.Technical background: knowledge in electricity, mechanics, physics, civil works, building trade, CAD.Problem solving expertise.Good communication and presentation skills

Desired Characteristics

Lean Expertise, including Lean Six Sigma process methodology.Ability to energize, develop and build rapport at all levels within the organization.Proven ability to execute, multi-task, and deliver on commitments

Additional Information

Relocation Assistance Provided: No