Purpose of the Role: Responsible for managing the end-to-end execution and delivery of customer project service commitments. This includes overseeing the complete service fulfillment process from order confirmation to completion, ensuring alignment between project requirements, service execution, and customer expectations. The role coordinates with internal teams and third-party providers, manages documentation and logistics, and ensures services are delivered accurately, on time, and in full compliance. Additionally, the role identifies service bottlenecks, disputes, or delivery risks and escalates them appropriately to maintain smooth operations.

Key Accountabilities:

Drive Process Efficiency and Customer Experience Ensure Customer Satisfaction Optimize Team Productivity Maintain Service Quality Standards Support Team Performance and Development