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Location: Middleton, MA (Onsite)
Schedule: Full-Time, Monday-Friday
Compensation: $25-28/hr
Type: Temporary to Hire

Our client, a well-established lighting manufacturing company based in Middleton, MA, is seeking a Project/Client Associate to join their team on a temp-to-hire basis. This is a full-time, onsite role ideal for candidates with strong customer service and operational support experience. If you're organized, proactive, and ready to grow with a dynamic team, we encourage you to apply today for immediate consideration!

Key Responsibilities:

Serve as the primary operations contact for customers, providing product availability and lead time information, and directing complex issues to the appropriate departments.Process sales orders from the project portal using ERP software, ensuring accuracy for seamless fulfillment.Collaborate with sales and engineering teams to resolve order discrepancies or missing information.Establish Estimated Ship Dates (ESDs) based on supply chain reports and manufacturing lead times.Monitor production timelines and communicate updates to customers.Provide timely and accurate order confirmations, including special project requirements.Proactively review all open orders weekly to ensure deadlines are met and notify customers of any delays.Coordinate with the shipping department to address logistics issues and share tracking information.Manage and distribute weekly reports on key customer open orders.Oversee the No-Charge Sample process and ensure sales is informed of releases.Follow RMA/RGA procedures for returns related to project orders and notify the product manager of any defective products.Participate in product training and workshops to stay current on offerings.Escalate unresolved issues to the Director of Project Operations as needed.

Qualifications:

Strong background in customer service, project coordination, or operations support.Experience with ERP systems preferred.Excellent communication, organization, and problem-solving skills.Ability to manage multiple tasks in a fast-paced, deadline-driven environment. A1426710D_1754658537 To Apply for this Job Click Here