At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The EMEA Merchant Acquisition Sales and Client Management organization is a team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets. As an European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands.

This is an excellent opportunity for an individual to gain deep understanding and lead lasting and significant change in the EMEA Telesales & Client Manager organization. The successful candidate for this role will focus on supporting Sales & Client Manager teams on various and diverse projects to enhance performance and results throughout the business unit, as well as support leadership and other teams on developing and delivering internal initiatives. 

How will you make an impact in this role?

Assist all teams in project management and business development Collaborate on audit, governance and compliance projects Support the team on sales initiatives and plans Understand, identify, evaluate and document key risks and controls Document, map and track processes and procedures Design, Develop and Deliver Change projects to close gaps and process enhancements across the organization

Minimum Qualifications 

Ability to identify problems and recommend solutions to complex control, financial, sales or technical issues Strong written and verbal communication skills to deliver high quality, actionable feedback Effectively works independently within a team construct, while supporting teamwork and achievement of team objectives Structured organized and strong procedural and change management skills Strong analytical, stakeholder management, time management, problem solving and planning skills. Multidisciplinary profile with ability to quickly adapt to change and learn Ability to lead and deliver complex change programs in a matrix organization. Native or very high level of Spanish and English (verbal and written)

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.