Description The Project Analyst supports the execution of branch transformation initiatives - including openings, closures, relocations, and renovations - by coordinating efforts across teams and vendors. This role involves actively participating in internal and external calls to capture essential updates and maintain accurate documentation within the project tracking report to ensure seamless execution of Retail Network Transformation projects. Key Responsibilities + Maintain and distribute project tracking reports including key metrics and status updates with a focus on customer impact and expectations + Host weekly project calls with vendors and key internal departments to track progress and resolve issues + Manage shared mailbox communications and ensure timely confirmations are sent to key stakeholders to support project delivery + Coordinate with internal representatives and external vendors to schedule and confirm project milestones + Lead preparatory calls to confirm task completion and proactively address process gaps + Ensure customer-facing materials and communications are timely and accurate Required Qualifications + 3+ years of experience in project coordination or business support roles + Strong communication and organizational skills + Demonstrated success in delivering results independently while knowing when to escalate issues + Proficiency in Microsoft Office 365, especially Excel and Outlook + Experience hosting and managing stakeholder calls in Teams + Ability to manage multiple priorities and meet deadlines in a fast-paced environment Preferred Qualifications + Familiarity with branch operations and customer experience Skills + Service Excellence + Time Management + Customer Centricity + Cross-functional collaboration + Learning Agility + Persistence and tenacity + Project Scheduling + Office Administration + Quality Assurance Hours and Work Schedule Hours per week: 40 Work Schedule: 8:00am - 5:00pm, Monday - Friday Location is flexible in Citizens retail branch footprint; role is hybrid based out of Citizens office location. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 08/31/2025