Description

The Project Analyst supports the execution of branch transformation initiatives - including openings, closures, relocations, and renovations - by coordinating efforts across teams and vendors. This role involves actively participating in internal and external calls to capture essential updates and maintain accurate documentation within the project tracking report to ensure seamless execution of Retail Network Transformation projects.

Key Responsibilities

Maintain and distribute project tracking reports including key metrics and status updates with a focus on customer impact and expectationsHost weekly project calls with vendors and key internal departments to track progress and resolve issues Manage shared mailbox communications and ensure timely confirmations are sent to key stakeholders to support project deliveryCoordinate with internal representatives and external vendors to schedule and confirm project milestones Lead preparatory calls to confirm task completion and proactively address process gapsEnsure customer-facing materials and communications are timely and accurate

Required Qualifications

3+ years of experience in project coordination or business support rolesStrong communication and organizational skillsDemonstrated success in delivering results independently while knowing when to escalate issuesProficiency in Microsoft Office 365, especially Excel and OutlookExperience hosting and managing stakeholder calls in TeamsAbility to manage multiple priorities and meet deadlines in a fast-paced environment

Preferred Qualifications

Familiarity with branch operations and customer experience

Skills

Service ExcellenceTime ManagementCustomer CentricityCross-functional collaborationLearning AgilityPersistence and tenacityProject SchedulingOffice AdministrationQuality Assurance

Hours and Work Schedule

Hours per week:  40

Work Schedule:  8:00am - 5:00pm, Monday - Friday

Location is flexible in Citizens retail branch footprint;  role is hybrid based out of Citizens office location.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.