Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

About The Team

We're leading the charge in redefining how Digital delivers support across Mass General Brigham. Our team is building smarter, more intuitive service experiences—making it easier for staff to get help when and where they need it. By combining proven IT Service Management practices with cutting-edge AI tools like Moveworks and Avaamo, we're on track to boost self-service success from 30% to 70%. If you're passionate about innovation and have a track record of driving impact, come help us shape the future of service management and delivery at MGB.


Reporting to the Manager, Digital Solutions Delivery, this position will support a variety of service delivery transformation initiatives across MGB’s Digital organization.


The Project Analyst will collaborate with stakeholders across the Digital organization to assess the current knowledge management landscape, assist in defining strategic frameworks, and support the implementation of industry best practices such as KCS and ITIL. In addition to these responsibilities, the analyst will play a critical role in project performance tracking by analyzing data, preparing dashboards, reports, and presentations; and providing actionable insights to improve efficiency. This role will also assist with documentation, scheduling, and status reporting, while tracking KPIs, and timelines to support project managers. A key focus of this role will initially be supporting the development and implementation of a knowledge management governance structure.

Longer term, supporting ongoing operations of a knowledge management governance structure to advance our evolving Service Delivery goals. Experience with platforms such as ServiceNow and Moveworks is highly beneficial, as these tools are central to enhancing knowledge accessibility and empowering employees through self-service solutions. This position requires a detail-oriented and highly motivated individual who is comfortable managing multiple priorities and contributing across a dynamic and evolving digital environment.

Responsible for managing and optimizing digital and information systems projects. This role involves analyzing project requirements, collaborating with healthcare professionals and IT teams, and ensuring the successful implementation of digital solutions that enhance patient care and operational efficiency.

What You'll Do

-Analyzes project requirements and objectives and contributes to project plans, including timelines, resource allocation, and risk management tailored to healthcare contexts.
-Monitors project progress and performance, providing regular updates and reports to healthcare leadership and stakeholders.

-Analyzes project data and performance metrics to assess the impact on patient care and operational efficiency.
-Develops and executes test plans to ensure the functionality, performance, and compliance of digital solutions.
-Identifies opportunities for process enhancements and contributes to the development of best practices for project management and digital solutions by staying updated with healthcare technology trends, regulatory changes, and industry best practices to drive innovation and efficiency.

 

Qualifications

Bachelor's Degree Information Systems required or Bachelor's Degree Related Field of Study requiredMGB can review and consider experience in lieu of a degreeExperience working in information technology 1-2 years required

Skills for Success
- Exceptional communication, organizational, and problem-solving abilities.
- Ability to work collaboratively with others and manage multiple priorities in a dynamic environment.
- Familiar with project management methodologies (e.g., Agile, Waterfall) and tools.
- Solid data analysis and reporting skills, with experience using tools such as Excel, Power BI, or Tableau.

 

Additional Job Details (if applicable)

Onsite Flexible Working Model Required

M-F Eastern Business hoursOnsite Flexible working model, must be flexible for business needs for 4x monthly onsite or more as needed and as plannedRemote working days require stable secure, quiet, compliant working station

 

Remote Type

Hybrid

 

Work Location

399 Revolution Drive

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$73,798.40 - $107,400.80/Annual

 

Grade

6

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.