At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets.

As an European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands.

Within our organization, the Sales Support & Systems (SS&S) team’s mission is to deliver the best-in-class support to the Sales organization providing sales insights, reporting and analytics, project management, and leading business transformation opportunities.

How will you make an impact in this role?

Within SS&S, the Project Analyst role is responsible of managing projects to support driving results. It’s essential to understand and identify the channels strengths and opportunities by consulting with stakeholders and creating innovative and value-added change management, communication.

This is an excellent opportunity for an individual to gain deep understanding of the EMEA Telesales & CCLM organization, develop and refine strategies and specific analysis / modeling solutions, and work with exposure to and insight from the leadership.

Main responsibilities

The successful candidate will quickly develop relationships and position him/herself in an advisory role to identify opportunities, analyze complex variables and create strategies that enhance sales and client management performance. This role is for an ambitious self-starter who is comfortable working within ambiguous parameters in a dynamic organization Identify and implement opportunities to leverage systems and databases to provide reporting and analytical data and insights to address key business needs Execute robust processes to deliver monthly reporting, ad hoc analysis, trigger based call models, forecasts and results  Execute and report on recurring and ad hoc sales and CRM campaigns Serve as liaison with technical teams (voice / data) Develop business insights to gain understanding of portfolio performance. Identify trends in activation, cancellation, and activity level.  Ability to drive results while working on multiple projects with multiple stakeholders and in changing environments 

Minimum Qualifications

B. Sc. (or equivalent) in Statistics / Mathematics / Engineering (or similar) Strong analytical skills, minimum 2 years’ experience in analytics / MI role Good English language communication skills, both verbal and written  Technical Skills:  SQL - Big Query Expert,Excel Advanced, intermediate Python programming skills, CRM Salesforce administration and data visualization tools (Nvision,Power Bi).

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.