Description The Programs Senior Associate will play an integral role in future program growth by working directly with our leadership team to plan and implement procedures throughout the year. This role will work collaboratively with leadership, State Chairs, and Programs Associate. The focus will be on higher level responsibilities within the Programs Department. This role will manage the Programs and in person testing. Responsibilities: • Assist Director of Operations with managing workflow of the Programs Department • Oversee Certificate of Merit (CM) enrollment and testing process • Oversee all programs enrollment and testing processes • Assist Communications Associate to manage Zendesk support for all programs • Provide support to State Chairs in the creation of sales and testing materials • Create all Convention individual programs • Oversee updates to all Program Policies and Procedures • Oversee the updates of all program document and resources • Create any necessary program change proposals in coordination with the Programs Committee • Collaborate with CM Council to create sales materials • Knowledgeable on all Programs Policies and Procedures • Work with Programs Committee/CM Council to scout, organize and facilitate the CM in person testing locations • Attend the CM testing events and manage the onsite team • Oversee the online CM testing process • Process any Special Needs Accommodations requests • Accept/Deny makeup exam requests for CM Program • Assisting with the creation of the yearly mailer schedule • Attend Programs Committee Meetings Requirements: • Travel to program testing and competition sites • Travel to the annual Convention every year on or around Fourth of July • Overtime required during the Convention Week • Overtime required on weekends during the months of February and March QUALIFICATIONS AND EDUCATION REQUIREMENTS • College degree in a related field preferred • Excellent written and verbal communication skills • Proficiency in Microsoft Office and Google Docs • Experience with Zendesk • Experience with databases PREFERRED SKILLS • Time management skills • Experience with Project Management software • Able to work collaboratively and independently • Managing experience • Ability to treat confidential information with discretion Requirements Leadership meetings, Leadership Skills, Concept of operations, Annual Enrollment, Create Workflows, Workflow Processes, Administrative skills, Policy administration, Conduct Meetings, Department Meetings, Zendesk, Google Docs, Administrative management, Confidentiality TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .