**Employment Type:** Full time **Shift:** **Description:** The Mercy of Care (MOC) Team Lead is a key leadership role responsible for overseeing service delivery to shelter guests, particularly those with acute behavioral health needs. This role ensures effective program implementation, compliance with policies, and alignment with best practices to support guests in achieving housing stability and long-term well-being. **Key Responsibilities:** + **Leadership and Coordination:** Work closely with the assigned Supervisor to optimize the delivery and impact of MOC services. + **Support for Specialists:** Provide guidance and support to MOC Housing and Behavioral Health Support (HBHS) Specialists in managing caseloads and connecting individuals to housing and social services. + **Policy Implementation:** Ensure timely and effective implementation of PMHS policies and procedures and monitor compliance. + **Guest Advocacy:** Ensure that shelter guests receive the necessary care, resources, and interventions to address behavioral health and housing needs. **REQUIREMENTS:** + Master's in human services and 1 year of related experience or Bachelor's in Human Services and 3 years of related experience. + Act 33/34/73 clearances + Pre-employment Drug Test Mainly Daylight hours 9am-5pm with some nontraditional hours (evening, weekends, and holidays) may be required to meet the needs of the program. Will participate in on-call rotation. **GREAT BENEFIT PACKAGE: (Benefits start Day 1 of employment)** + 403B with employer match + Paid Time Off (PTO) + Medical, Dental, Vision + Life Insurance + Paid Holiday Days Plus more… **ABOUT PITTSBURGH MERCY:** We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing: + Mental illness and substance abuse + Physical health needs + Intellectual disabilities + Traumatic events or circumstances, including homelessness + abuse **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran