Summary The Program Support Assistant (PSA) for Oncology) provides administrative and programmatic assistance to the SWS. The incumbent is responsible for coordinating and overseeing the assigned clerical and administrative support requirements of various aspects of the team or teams assigned. Responsibilities This position supports the Hematology Oncology Service (Hem/Onc) and is assigned to the Associate Chief of Staff, Acute Care, Community Care and Quality Care within the William S. Middleton Memorial Veterans Hospital, Madison, WI. The incumbent will provide administrative support to the Hem/Onc staff and perform specialized duties/projects for Hem/Onc throughout VANCHCS. Duties include but are not limited to: Route incoming phone calls to staff physicians and nurses as needed. Coordinate staff meetings, including coordination of schedules to find meeting times, sending out meeting invitations, reserving conference rooms, preparing agenda, taking minutes, following up on action items and sending reminders. Performs a wide variety of administrative tasks associated with maintaining and supporting the work performed within the Hem/Onc Service. Such work includes a variety of administrative functions necessary to the smooth management work and ranges from correspondence and information control to tracking supplies and services. Acts as the primary liaison between the program offices and administrative offices outside the organization. Generates a variety of documents such as letters and reports. Utilizes basic software and printing functions. Integrates several types of software to generate specific working documents and forms such as spreadsheet, database, word processing, graphics, and other similar products. Selects appropriate system, application, and format. Performs administrative and/or clerical procedures to support a variety of office functions. Monitors and controls correspondence and records throughout the service. Receivers and monitors externally and internally generated correspondence and inquiries. Maintains a correspondence control system which monitors the receipt and distribution of correspondence. Follows up to ensure observance of deadlines and coordination of internal comments and clearance. Route incoming phone calls to staff physicians and nurses as needed. Coordinate staff meetings, including coordination of schedules to find meeting times, sending out meeting invitations, reserving conference rooms, preparing agenda, taking minutes, following up on action items and sending reminders. Performs a wide variety of administrative tasks associated with maintaining and supporting the work performed within the Hem/Onc Service. Such work includes a variety of administrative functions necessary to the smooth management work and ranges from correspondence and information control to tracking supplies and services. Acts as the primary liaison between the program offices and administrative offices outside the organization. Generates a variety of documents such as letters and reports. Utilizes basic software and printing functions. Integrates several types of software to generate specific working documents and forms such as spreadsheet, database, word processing, graphics, and other similar products. Selects appropriate system, application, and format. Performs administrative and/or clerical procedures to support a variety of office functions. Monitors and controls correspondence and records throughout the service. Receives and monitors externally and internally generated correspondence and inquiries. Maintains a correspondence control system which monitors the receipt and distribution of correspondence. Follows up to ensure observance of deadlines and coordination of internal comments and clearance. Acts as primary timekeeper for time and attendance for Nursing Staff and other assigned personnel. Serves as a resource for information, policy and procedures related to time and attendance and liaison to the payroll department. Inputs reason codes and tracks and verified accuracy of overtime and contracted hours and costs. Maintains part-time and on-call schedules. Assists with the management of the Hematology/Oncology and Radiation Oncology Chiefs calendars, Schedules appointments, coordinates meetings, and/or schedules conferences. Based on the subject matter of the meeting, may handle administrative details of meetings and conferences. Resolves scheduling conflicts, rescheduling appointments and printing documents needed for the day. Serves as a Talent Management System (TMS) Coordinator. Serves as the Automated Data Processing Application Coordinator (ADPAC) for the M/MSS support program. This includes, but is not limited to, resolving minor computer issues, submitting ePASs or NARS, telecommunication issues, contact center software issues and coordinating telework requests. Work Schedule: Monday-Friday; 8am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (Office Automation)/PD03990A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/04/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and typing proficiency as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Verifies eligibility and entitlement for benefits Collates health insurance information Protecting data from unauthorized release or from loss Interviewing patients applying for medical benefits Providing great customer service Typing Proficiency Requirement: In addition to meeting the required specialized experience, applicants for this position must show possession of the following typing proficiency. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Proficiency skills of self-certified applicants may be verified by administering the appropriate performance test. For this position, applicants must be able to type 40 words per minute. Words per minute are based on a 5 minute sample with three or fewer errors. You will be rated on the following Competencies for this position: You will be rated on the following Competencies for this position: Customer Service Identity Management Manages and Organizes Information Organizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is mostly sedentary. There will be some periods of walking, bending, lifting and carrying of medical records. This position has the potential to assist individuals who may be angry and/or potentially violent. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies.If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.