The Massachusetts Department of Public Health (DPH) is seeking an energetic, self-motivated, and dynamic individual to serve as Program Specialist for the Catastrophic Illness in Children Relief Fund (CICRF) within the Bureau of Family Health and Nutrition. This individual will work directly for the Division of Children Youth with Special Health Needs (CYSHN). The selected candidate will be responsible for reviewing and processing applications from families caring for children with large medically related expenses who are experiencing financial hardship. These individuals will ensure all necessary income and expense documentation has been provided by the family, medical providers and others to determine eligibility for financial assistance in accordance with legislation and Fund policies. This position requires excellent written and verbal communication skills, attention to detail, and strong math and problem-solving skills.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

Communicate with families and referral sources via phone and written correspondence regarding the Fund, eligibility criteria, and required documentation of income and expenses, and application and review processes. Review and process applications and payments to families including documentation needed in accordance with CICRF policies. Ensure that all necessary medical and financial documentation has been provided, which may include contacting medical providers, insurers, public benefits, and others on behalf of families. Determine eligibility and, if eligible, identify expenses eligible for reimbursement, in accordance with CICRF policies. Determine amount of reimbursement to eligible families and prepare paperwork for payments and track fiscal transactions. Prepare and present family requests to the Commission which oversees the Fund at monthly meetings. Collaborate with other DPH program staff within the Division for CYSHN to identify resources and supports for families (e.g. financial, social, other). Provide outreach activities to increase awareness about the Fund to ensure that eligible families are referred. Assist with policy development and development/refinement of procedures. Assist in preparation of reports and overall program support as requested.

Required Qualifications:

Knowledge of the principles and practices of human resource management including behavioral techniques, planning, forecasting, organizational development, etc.Knowledge of work simplification methods.Knowledge of the methods used in the preparation of charts, graphs and tables.Knowledge of the methods of general report writing.Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, etc. governing assigned unit activities.Capacity to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.

Ability to maintain accurate records.

Ability to give written and oral instructions in a precise, understandable manner.Capacity to communicate effectively in oral expression.Ability to establish and maintain harmonious working relationships with others.

Preferred Qualifications:

A Bachelors’ degree or higher in Public Health, Social Work, Nursing, Health Care, or Public AdministrationBilingual or multilingual in Brazilian Portuguese, Cape Verde Creole, Mandarin, and/or VietnameseStrong critical thinking skills, using logic and sound judgment to implement Fund policyExperience working in or navigating the Massachusetts health care systemExperience with issues faced by families of children with special health care needsExperience providing direct support to families in crisis, particularly those faced with particularly stressful financial and medical situations.Knowledge and understanding of health insurance regulations, medical billing and coverage

DPH Mission and Vision:

The mission of the Massachusetts Department of Public Health (DPH) is to promote and protect health and wellness and prevent injury and illness for all people, prioritizing racial equity in health by improving equitable access to quality public health and health care services and partnering with communities most impacted by health inequities and structural racism.

We envision a Commonwealth with an equitable and just public health system that supports optimal well-being for all people in Massachusetts, centering those with systemically and culturally oppressed identities and circumstances.

Learn more and share a one-pager on DPH and what we do: DPH at a Glance PDF | Doc

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4

The Massachusetts Department of Public Health (DPH) is seeking an energetic, self-motivated, and dynamic individual to serve as Program Specialist for the Catastrophic Illness in Children Relief Fund (CICRF) within the Bureau of Family Health and Nutrition. This individual will work directly for the Division of Children Youth with Special Health Needs (CYSHN). The selected candidate will be responsible for reviewing and processing applications from families caring for children with large medically related expenses who are experiencing financial hardship. These individuals will ensure all necessary income and expense documentation has been provided by the family, medical providers and others to determine eligibility for financial assistance in accordance with legislation and Fund policies. This position requires excellent written and verbal communication skills, attention to detail, and strong math and problem-solving skills.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

Communicate with families and referral sources via phone and written correspondence regarding the Fund, eligibility criteria, and required documentation of income and expenses, and application and review processes. Review and process applications and payments to families including documentation needed in accordance with CICRF policies. Ensure that all necessary medical and financial documentation has been provided, which may include contacting medical providers, insurers, public benefits, and others on behalf of families. Determine eligibility and, if eligible, identify expenses eligible for reimbursement, in accordance with CICRF policies. Determine amount of reimbursement to eligible families and prepare paperwork for payments and track fiscal transactions. Prepare and present family requests to the Commission which oversees the Fund at monthly meetings. Collaborate with other DPH program staff within the Division for CYSHN to identify resources and supports for families (e.g. financial, social, other). Provide outreach activities to increase awareness about the Fund to ensure that eligible families are referred. Assist with policy development and development/refinement of procedures. Assist in preparation of reports and overall program support as requested.

Required Qualifications:

Knowledge of the principles and practices of human resource management including behavioral techniques, planning, forecasting, organizational development, etc.Knowledge of work simplification methods.Knowledge of the methods used in the preparation of charts, graphs and tables.Knowledge of the methods of general report writing.Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, etc. governing assigned unit activities.Capacity to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.

Ability to maintain accurate records.

Ability to give written and oral instructions in a precise, understandable manner.Capacity to communicate effectively in oral expression.Ability to establish and maintain harmonious working relationships with others.

Preferred Qualifications:

A Bachelors’ degree or higher in Public Health, Social Work, Nursing, Health Care, or Public AdministrationBilingual or multilingual in Brazilian Portuguese, Cape Verde Creole, Mandarin, and/or VietnameseStrong critical thinking skills, using logic and sound judgment to implement Fund policyExperience working in or navigating the Massachusetts health care systemExperience with issues faced by families of children with special health care needsExperience providing direct support to families in crisis, particularly those faced with particularly stressful financial and medical situations.Knowledge and understanding of health insurance regulations, medical billing and coverage

DPH Mission and Vision:

The mission of the Massachusetts Department of Public Health (DPH) is to promote and protect health and wellness and prevent injury and illness for all people, prioritizing racial equity in health by improving equitable access to quality public health and health care services and partnering with communities most impacted by health inequities and structural racism.

We envision a Commonwealth with an equitable and just public health system that supports optimal well-being for all people in Massachusetts, centering those with systemically and culturally oppressed identities and circumstances.

Learn more and share a one-pager on DPH and what we do: DPH at a Glance PDF | Doc

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.