If you are a Leader, passionate about Controls, Protocols and Execution, you have found the right team. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

 

As a Program/Project Manager in the Payments Operations Strategic Project Office, you will be responsible for supporting the execution and delivery of a multi-year, strategic Artificial Intelligence/Machine Learning agenda across Payment Operations. You will support the senior leadership team, help solve complex problems and address strategic issues critical to the business. You will deliver solutions that are focused on digitalization, machine learning, and technical innovation. You will work closely with Operations business owners, Technology partners, Product team, and the client to track key deliverables. Projects are typically team-based and include heavy interaction and collaboration with leaders and employees across the division.

 

Job responsibilities

Lead and support the delivery of key projects: Create/maintain project plans/status, lead stakeholder meeting agendas, drive accountabilityDevelop a multi-year strategic delivery plan for Ops with a focus on the Hands Free Program agendaCollaborate with key partners across global Technology, Operations, and Data Science teams.Create executive summaries/scorecards/deck presentations for SteerCo stakeholders and sponsorsOrganize program team meetings to review tasks, deliverables, and program statusDemonstrate data analytical skills to identify/rationalize new opportunities, measure progress/success of inflight initiativesOversee the execution of programs, ensuring alignment with business strategy, effective risk mitigation, and timely delivery of commitments.Utilize data analytics to monitor program progress, make informed decisions, and direct necessary adjustments to ensure the successful delivery of program commitments.Build, lead, and manage diverse teams, fostering an environment of continuous learning and growth, and effectively delegating tasks to ensure efficient and effective achievement of objectives.Engage with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve any arising issues.

 

Required qualifications, skills, and capabilities

Bachelor’s degree or Master’s degree in Business, Finance, or related fieldAbility to organize and analyze data sets, and create executive presentations and key messagesAbility to multitask, prioritize, and influence teams in a cross-functional, dynamic environmentStrong organizational and problem-solving skillsExcellent written and oral communication skillsStrong proficiency in PowerPoint, Microsoft Office (Excel, Project, etc.), Business Objects, SharePointSeasoned project management or like experience, with proven ability to lead and manage complex programs or projects across various business unitsDemonstrated proficiency in data analytics, with the ability to interpret models, make inferences from data, and provide continuous insight for program executionProven experience in conflict management, with the ability to identify conflicts, facilitate discussions, and create win-win solutions using collaboration or negotiation strategiesAdvanced computer literacy, with the ability to effectively use technology to perform tasks, solve problems, and communicate in a professional setting

Proficient in strategic thinking, with the ability to use data to understand issues and opportunities, evaluate potential scenarios, and collaborate on strategy and priority development

 

Preferred qualifications, skills, and capabilities

Knowledge of payments

Experience with artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.