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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Program/Project Management Senior Lead

For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

The Programs & Strategy team works within Account Success to drive operational rigor in how we own the business and also to support various special projects and efforts to change and grow the business.

This Program/Project Management Senior Lead role reports to the Director of Business Planning for Account Success and will partner closely with the head of our EMEA Account Success organization to deliver a blend of strategic planning, analysis, insights, and operational executionThis is a high-impact role, with constantly evolving priorities and demands, requiring cross-functional alignment and a collaborative approach.This role supports ongoing exploration of trends in the Signature business tied to our delivery KPI’s, driving new programs through data driven analysis, FY planning, and monthly and quarterly Sales Leader reviews, using data to uncover insights and help Account Success leaders make strategic recommendations to their Sales Partners.We’re looking for hardworking candidates who have steadfast curiosity, attention to detail, willingness to lead multiple priorities, and ability to deal with ambiguity effectively.

Responsibilities

Partner with Account Success Leadership team members to perform ad-hoc analyses across multiple data sets and tools (examples of analyses include analysis of Signature results and Customer Health Score, assessment of Premier engagements and Product Adoption impact) and interpret key performance metrics to deliver insights and recommendations to leadership.Evaluate ongoing business performance against Targets; identifying areas of growth and opportunityCollaborate cross-functionally with the Account Success Technology team & CSG Business Intelligence team to ensure successful data analysis is transformed into data sets and Tableau dashboards to provide broad ‘run the business’ support across the Account Success team.Build executive-level presentations for global leadership reviews and support quarterly business reviews.Support GTM planning process in partnership with the Account Success Strategy & Programs teams and the CSG Business Intelligence team.

Requirements:

Excellent presentation and executive engagement skills.Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy.Strong business acumen and stakeholder management.Proven track record to structure and transition sophisticated problems to solutions.Customer Success Strategy Experience or 8+ years of professional experience, ideally in consulting or sales strategy/business operations roles.Experience with Business Analysis, Data Visualization and Marketing Analytics, as well as the ability to translate sophisticated information into easily consumable insights.Solid understanding of Salesforce product & applications, Tableau, Snowflake, SQL and Data CloudFlexible schedule, the ability to work with our global Account Success teams in different time zones.Ability to travel on a quarterly basis.

Desired Skills/Experience:

Fortune 100 management or strong understanding of Customer Success.Knowledge of Salesforce product and platform features, capabilities, and best use.Experience with an enterprise CRM or customer service application.Consulting background and skills considered an asset

Accommodations

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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.