About Us

People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours? 

Everyone has a story. And here at Wesley Mission Queensland, we feel privileged to stand alongside the families, children, couples and seniors that we support each year. We’re an innovative and responsive not-for-profit community service provider, helping people across Queensland build stronger and more inclusive communities since 1907.

About the Role

Your role as the Way Back Support Service Program Manager you will lead a small team delivering holistic non-clinical, follow-up care, practical support, and assertive outreach to individuals for three months following a suicide attempt. This role is responsible for program establishment, partnership development and ongoing operational management of the service.

Key Role Accountabilities:

Lead the establishment of the program as per the service model including recruitment and onboarding and referral pathway development.Manage and lead a small team including basic human resource management, training and/or coaching to enhance performance development.Carry a small caseload of clients with complex needs.Provide ongoing monitoring of caseload management ensuring effective, quality service delivery and demand management.Lead, develop, implement and evaluate delivery of the WBSS program in the PHN area.Ensure the program meets the key deliverables as determined by the funding agreement.Build strong and effective relationships with the local mental health sector and key internal and external stakeholders including the local Hospital and Health Service.Ensure implementation is guided by a clinical governance framework in consultation with the Manager - Suicide Prevention Services, including risk management processes.Undertake funding contract data reporting and monitoring including all required data entry into the specific data platform in preparation for upload into Department of Health Primary Mental Health Care Minimum Dataset.Oversee, record and action any complaints, compliments and feedback received regarding the program, escalating to the Mental Health Services and Practice Manager where required.

About You

Degree level qualification in human services or another relevant field.Demonstrated significant experience working in human services at a management level.Demonstrated experience in successfully managing a program which includes workforce management and budget implementation.Demonstrated ability to apply risk management strategies within a program establishment and project-based context.Ability to think laterally to identify opportunities for improvement in order to streamline and manage business and customer needs.Advanced interpersonal skills including the ability to facilitate, negotiate and consult with a diverse range of stakeholders.Demonstrated experience and the ability to manage all aspects of the human resource functions of the team including, supervision, performance development and management and team building.Demonstrate a customer-centric focus, with the ability to analyse, problem solve and collaborate a solution with clients and stakeholders.Display empathy, a sense of calm whilst being proactive and responsive when communicating with diverse client groups.Excellent organisational skills and ability to manage competing tasks effectively and efficiently, whilst maintaining high level attention to detail.Intermediate computers skills – Microsoft Office (Word, Excel, and Outlook) and Customer Relationships Management systems.

Desirable:

Management experience in mental health specific fieldDegree level qualifications in a clinical field i.e., Psychology, Occupational Therapy, Nursing or Social Work

What makes a difference for us

Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement.Relevant probity checks required by legislation and WMQ Limited policy.Current Driver’s Licence and willingness to drive in the course of work.

Why WMQ?

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.

We offer our team members:

Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace!

Access to salary packaging benefits that enable you to increase your take-home pay

Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage

Access to discounts on private health insurance, gym memberships and travel

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.