The Program Manager for BPO Shared Services Program Management will oversee the strategic planning, implementation, and execution of shared services initiatives within a business process outsourcing (BPO) environment. This role requires a visionary leader who can drive innovation, efficiency, and excellence, ensuring that the shared services operations align with the overall business objectives. Key Responsibilities + Develop and implement strategic plans for BPO shared services that align with the organization's goals and objectives. + Oversee the management and coordination of multiple shared services programs, ensuring timely and successful delivery of projects. + Drive continuous improvement initiatives to enhance service quality, efficiency, and productivity within the shared services operations. + Establish strong relationships with internal and external stakeholders, including clients, vendors, and cross-functional teams. + Monitor and manage budgets, forecasts, and financial performance of shared services program. + Identify and mitigate risks associated with shared services operations, ensuring compliance with regulatory requirements and industry standards. + Lead, mentor, and develop a high-performing team of program managers and support staff. + Provide regular reports and updates on the status, performance, and impact of shared services programs to senior leadership. Qualifications + Bachelor's degree in Business Administration, Management, or a related field. + Minimum of 10 years of experience in program management within a BPO or shared services environment. + Have had past experience managing Shared Service setup in Life Science/Pharmaceutical industry. + Strong leadership, strategic thinking, and problem-solving skills. Excellent communication and interpersonal abilities. + Familiarity with program management software and tools. Understanding of BPO operations and best practices. + Project Management Professional (PMP) or similar certification is highly desirable. Competencies + Ability to develop and implement long-term strategies that drive organizational growth and success. + Deep understanding of shared services operations and ability to drive process improvements. + Proven track record of leading and inspiring high-performing teams. + Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. + Ability to build and maintain strong relationships with diverse stakeholders. + Strong financial acumen and experience managing budgets and financial performance Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.