Job Title: Program Manager - Product Care (m/f/d)

Location: Jena, Germany

About Trimble

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming industries such as agriculture, construction, geospatial and transportation and logistics.

Role Overview

The Program Manager for Product Care will be responsible for the strategic planning and execution of the product care program for a portfolio of precision instruments used in construction and other verticals. This role ensures our customers maximize the value of their investment by providing comprehensive support, maintenance, and training services. The Program Manager will work closely with cross-functional teams including product development and customer support to drive operational efficiency, ultimately leading to improved costs and productivity. This role is based in Jena, Germany.

Key Responsibilities:

Program Strategy and Development

Develop and implement a comprehensive product care strategy aligned with overall business objectives.

Define and manage the scope, goals, and deliverables of the product care program.

Conduct technical analysis and identify opportunities for enhancing our product care offerings.

Develop service level agreements (SLAs) and performance metrics to ensure high quality service delivery.

Program Execution and Management

Lead cross-functional teams to plan, execute, and monitor product care initiatives.

Manage program budgets, timelines, and resources effectively.

Ensure timely delivery of product care services, including technical support, repairs, maintenance, and training.

Coordinate with supply chain and logistics to ensure availability of spare parts and equipment.

Performance Monitoring and Reporting

Track and analyze key performance indicators (KPIs) related to product care operations.

Prepare regular reports on program performance and service metrics.

Identify areas for improvement and implement corrective actions.

Conduct regular reviews of product care processes and procedures.

Team Leadership and Collaboration

Lead and mentor a team of product care professionals.

Foster a collaborative and operationally focused team environment.

Work closely with product development teams to ensure new products are designed with serviceability in mind.

Skills Required:

Technical Skills

Strong understanding of precision instruments and technologies used in construction and related industries.

Knowledge of service and maintenance processes and best practices.

Experience with CRM systems and service management software.

Proficiency in data analysis and reporting tools.

Management Skills

Excellent program and project management skills.

Strong leadership and team management abilities.

Budgeting and financial management skills.

Ability to develop and implement strategic plans.

Soft Skills

Excellent communication and interpersonal skills.

Strong problem-solving and decision-making abilities.

Operational focus with a commitment to service excellence.

Ability to work effectively in a cross-functional team environment.

Fluency in German and English is required.

Expected Experience

Bachelor's degree in Engineering, Business Administration, or a related field; Master's degree is a plus.

5+ years of experience in program management, product support, or service delivery.

Experience in the construction or related industries is highly desirable.

Proven track record of successfully managing complex programs and projects.

Experience in leading and developing teams.

International experience and ability to work in a multicultural environment.

Application Process

Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience. Trimble Inc. is an Equal Opportunity Employer and values diversity in its workforce.