930 Genesee Street, Buffalo, NY, USA | Multi-Systemic Therapy | Salary | 59,000-64,000 per year Depending on Experience | Full Time | Health, Dental, Vision, PTO, 403B, Paid Holidays Overview Catholic Charities of Buffalo is seeking a dedicated Program Manager - Multisystemic Therapy to join our Family Enrichment Department full-time. This role oversees daily program operations, including referral management, screening, and assignment , while also handling contract applications, budget oversight, and administrative supervision of the Family Enrichment team. The Program Manager plays a key role in sustaining, growing, and expanding the program , fostering community advocacy, and maintaining strong relationships with stakeholders. Responsibilities include attending program-related meetings, coordinating audits and site reviews, and ensuring open communication to support program success. Catholic Charities is non-profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances. As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide-ranging programs to address systemic poverty, sudden financial crisis, hunger, behavioral health, workforce readiness, family stability, legal immigration and resettlement, and help for older adults. As a trauma-informed agency, we strive to support the total wellbeing of clients and employees. Catholic Charities prioritizes wellness and diversity through various committees such as: CARE (Compassion, Acceptance, Respect for Everyone) Committee to create an inclusive environment where every individual feels seen, heard, and valued; Trauma-Informed Care (TIC) Committee to lead agency efforts in creating and maintaining a trauma-informed workplace; Wellbeing Committee to empower staff to reach their full potential through personal wellness and community support; and the Safety Committee to maintain a physically and psychologically safe and welcoming environment for all. Essential Functions + Ensure team members follow regulations, policies, and standards while keeping them informed. Maintain and organize program guidelines in a comprehensive operations manual. + Lead the design and implementation of quality assurance procedures to ensure adherence to program regulations, service targets, and outcomes. + Respond to crises and safety concerns through verbal communication and incident reports, implementing corrective action as necessary. + Recruit, orient, and supervise a diverse team of direct case managers, with a focus on geographical coverage and skill alignment. + Model and promote a client-centered, strengths-based, solution-focused, and trauma-informed approach to services. + Cultivate a workplace culture of sensitivity, respect, and inclusivity, ensuring equity and diversity are foundational values. + Conduct performance evaluations, provide professional guidance, and implement corrective actions when needed. + Identify and implement best practices related to poverty and service provision to optimize program performance and outcomes. + Develop, manage, and monitor program budgets, ensuring adherence to funding requirements and contract guidelines. + Oversee staffing allocations to align with program needs and budgetary constraints. + Utilize electronic medical record and case management systems to run reports, monitor case manager adherence, productivity, and service quality. + Analyze data to ensure timely entries, quarterly file audits, and compliance with funder benchmarks, agency policies, and program standards. + Represent Catholic Charities of Buffalo and the Family Enrichment program in community meetings, professional committees, and agency-sponsored events. + Build and maintain strategic relationships with stakeholders, referral sources, and service partners to strengthen service coordination and collaborative solution-building. + Actively engage in initiatives with the Director of Strategic Initiatives to expand resources and revenue streams for program sustainability. + Provide professional development opportunities to enhance staff skills and expertise, including individual/group supervision and safety strategies. + Promote and model adherence to high ethical standards in alignment with Catholic Charities' Corporate Compliance Program, Code of Ethics, and legal mandates. + Offer consultation and direction on screening, assessment, and service delivery, ensuring staff provide high-quality support. Minimum Qualifications + Bachelor's degree in human services or a related field, with a minimum of 5 years of clinical experience required OR master's degree in social work, mental health counseling (MSW or LMHC), or a related field such as marriage and family therapy is strongly preferred + Minimum of two years of supervisory experience or four years of related social work experience with proven ability to fulfill position responsibilities + Experience in the use of evidence-based practice + Strong leadership skills with the ability to engage, guide, and maintain effective relationships with both internal and external teams + Demonstrated adaptability, initiative, and independence with excellent organizational and time management skills to effectively balance priorities and drive results + Comprehensive knowledge of the Western New York community including housing, social services systems, organizations, and available resources + Proficiency in computer applications such as Word and Excel along with experience using electronic database systems; familiarity with electronic medical records is a plus + Travel required must hold a valid NYS driver's license and meet agency required auto insurance coverage to travel throughout the eight county WNY region as needed + Flexible schedule required to accommodate oversight of daily operations, agency related activities, and events outside of standard business hours What We Offer + 35 hours per week + 13 paid holidays + 25 PTO days per year (Pro-rated based on first year start date) + Comprehensive health, dental & vision offerings for full-time + Employer-paid life insurance for full-time + Ancillary benefit offerings for full-time + Flexible Spending Account (FSA) option for full-time + Health Savings Account (HSA) when electing a high deductible health plan for full-time + Employer-paid Employee Assistance Program (EAP) + 403b Retirement Plan (Eligible after first pay period) with employer contribution after six months Applicants must reside in New York State to be considered. Compensation range may vary based on factors including but not limited to skills, education, location and experience. Apply today at: https://ccwny.applicantpro.com/jobs/ As an Equal Opportunity Employer, Catholic Charities of Buffalo is committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities of Buffalo will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities, unless such accommodations would impose an undue hardship on the operation of the business. If you require reasonable accommodation during the application or interview process, please contact recruitment@ccwny.org .