Program Manager II (Respite)

Job Overview

Location/Schedule: This position is co-located at the Rockwood Respite, located in Gresham, OR, and the Tigard Respite, located in Tigard, OR. The schedule for this position is Monday through Friday, 9:00 a.m. to 5:00 p.m. with 20 hours being spent at each of the two sites.

Position: Program Manager II
Program: Respite Services

Cascadia's Mission and Vision

Mission: Cascadia Health delivers whole health care integrated mental health and addiction services, primary care, and housing to promote hope and support the well-being of the communities we serve.

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

Position Description: The Program Manager II is responsible for overseeing all aspects of the crisis respite program including administrative residential operations, clinical supervision of staff, screening clients for admission, minimizing impacts on clients and referral sources when clients are not accepted into the program, performing intakes, public presentations, and other public relations activities, and overseeing day-to-day operations.  In addition, the Program Manager II is required to ensure 24-hour accessibility of QMHP support to address program issues that may arise. 

Essential Responsibilities

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.  Management reserves the right to modify, add or remove duties as necessary.   

Assure that program policies and procedures are in accordance with applicable residential OARs. Prepare for and participate in residential state certification reviews and correct deficiencies as required by the state. Attend County and other stake-holder meetings to problem-solve, advocate for programs, and maintain positive working relationships with employees and stakeholders. Supervise residential administrative functions. Work collaboratively with community treatments on clients’ transition planning  Assist in identification of resources and supports to stakeholders when clients are deemed inappropriate for respite, or the beds are full.  Establish annual goals and objectives for the respite programs that are consistent with the overall goals of Cascadia. Provide clinical and administrative supervision and training for respite staff. Develop policies, procedures, and systems in support of program goals. Maintain database and prepare monthly data reports for Cascadia and stakeholders.   Determine resources required to meet goals and objectives. Help develop operating budgets in support of goals and objectives Determine staffing requirements, oversee staff scheduling, and recruit and train staff. Assess progress toward achieving goals and objectives and revise plans, systems, policies, and procedures to assure success. Monitor expenditures on a monthly basis and control costs and/or justify significant budget variances. Assure that all staff members operate in accordance with established departmental, program, and company policies and assure that appropriate laws, rules, regulations are adhered to. Responsible for knowledge of and compliance with Oregon Administrative Rules governing Crisis Respite and Residential Treatment/Residential Care Programs. Provide clinical oversight and risk management of the respite program. Assure that staff members document and maintain electronic health record (EHR) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations.  Maintain accurate and up-to-date documentation associated with billing, assessment, treatment, client’s progress, and other activities, as required. Conduct annual performance reviews for respite staff members in order to support staff’s professional growth Serve as primary spokesperson for the respite programs.  Provide input on all relevant documentation and procedural requirements.  Assure that coordination between shifts occurs including but not limited to resident concerns, building/program needs, and any issues relevant to ensure the smooth operation of the Programs. Provide input toward the therapeutic treatment plan in collaboration with the Mental Health Provider.   Provide medication administration and other tasks as delegated by a Registered Nurse. 

Secondary Responsibilities 

Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements. Update Respite census as needed. 

Supervisory Oversight 

Establish work plans and priorities for staff members, assess the progress of staff members.   Demonstrate commitment to continuing professional development. 

Strategic Leadership  

Create, model, and maintain a work culture that supports and values inclusion, equity, and diversity. Attend and participate in all meetings as assigned, including but not limited to staff and team meetings, and consultations with staff. Perform other job-related duties as assigned. 

Commitment to Equity, Diversity, and Inclusion  

This position must understand, appreciate, and respect the diversity and cultural differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of inclusion, safety, and acceptance. 

Qualifications 

Education: 

Master’s Degree in a behavioral science field from an accredited college or university. Demonstrate the competencies to become credentialed as a Qualified Mental Health Professional (QMHP) as outlined in OAR 309-016-0005.  Incumbents with a CADC or working on a CADC credential preferred.   

Experience: 

Two to four years of experience in supervisory or management role required. Professional experience working with adults with severe and persistent mental illness is preferred. 

Specialized Knowledge, Skills, and Abilities: 

Understand recovery model, motivational interviewing, illness management and recovery, evidence based practices, and strength based case management philosophies and strategies. Operate computer hardware and software at a level needed to effectively perform job functions  Enter data and retrieve data  Prepare reports  

Other: 

The Program Manager II will be expected to obtain a Director’s Designee Status as an incumbent within 6 months of hire   Possess a valid driver’s license, three year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course. Ability to perform CPR, First Aid, and properly use AED equipment.  CPR/ First Aid certifications are required and must remain current. 

Working Conditions  

Work is performed in a respite treatment facility. The Program Manager II may infrequently travel to other locations for meetings during the workday. Daily routines may be unpredictable and will likely require the employee to perform various functions and, on occasion, perform the tasks of other employees as needed.  Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.   

Mental Demands: The work assigned is diverse and involves addressing new and unusual circumstances in which outcomes may negatively affect costs, employee morale or clients.  The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach.  

Physical Demands: Activities and structure support community integration assisting residents in continued growth for successful independent living. The Program Manager II must have the ability to assist residents in participating in a variety of services, as well as skill building outings and accessing community resources. The Program Manager II must have the ability to assist the team in providing safety to all residents and staff in potentially volatile situations.   

Cascadia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654.

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

Generous Paid Time Off Package Full-time employees earn 6 weeks of PTO in their first year!Medical and Dental Coverage (begins 1st of the month following 30 days after hire date)VSP Vision Discount Plan403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!)Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)Short-Term Disability, Long-Term Disability, and Life InsurancePaid Bereavement and Jury Duty LeaveLength of Service AwardVoluntary Life InsuranceSupplemental InsuranceStudent loan forgiveness options

Wellness Benefits:

Employee Assistance Program (EAP)Bicycle ReimbursementDiscounted Fitness MembershipsTrauma Support Team

Starting Rate Range in USD ($)

78180.09

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83772.99